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Service blueprinting : an effective approach for targeting critical service processes : with a case study in a four-star international hotel
Shahin, Arash - In: Journal of management research 2 (2010) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10003996191
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SSCM : Service Supply Chain Management
Shahin, Arash - In: International journal of logistics systems and management 6 (2010) 1, pp. 60-75
Persistent link: https://www.econbiz.de/10003901703
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SSCM : Service Supply Chain Management
Shahin, Arash - In: International journal of logistics systems and management 6 (2010) 1, pp. 60-75
Persistent link: https://www.econbiz.de/10009867482
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The relationship between quality and productivity : a new perspective
Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10009869918
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Design for Six Sigma (DFSS) : lessons learned from world-class companies
Shahin, Arash - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 48-59
Persistent link: https://www.econbiz.de/10009853462
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Design for Six Sigma (DFSS) : lessons learned from world-class companies
Shahin, Arash - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 48-59
Persistent link: https://www.econbiz.de/10003733332
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The relationship between quality and productivity : a new perspective
Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
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Service quality function deployment by the C-shaped QFD 3D matrix
Hassani, Maryam; Shahin, Arash; Kheradmandnia, Manouchehr - In: Benchmarking: An International Journal 25 (2018) 9, pp. 3386-3405
Purpose: The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively. Design/methodology/approach: A three...
Persistent link: https://www.econbiz.de/10012066271
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Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company
Jahanbazi Goujani, Afshin; Shahin, Arash; Nasr Isfahani, Ali - In: Benchmarking: An International Journal 26 (2019) 6, pp. 1728-1748
Purpose: The purpose of this paper is to analyze the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company (IPGC). Design/methodology/approach: The statistical population of this study included the formal recruited employees of IPGC out of which, 212...
Persistent link: https://www.econbiz.de/10012066288
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An integrated approach for prioritizing lean and agile production factors based on costs of quality with a case study in the home appliance industry
Shahin, Arash; Rezaei, Marzieh - In: Benchmarking: An International Journal 25 (2018) 2, pp. 660-676
Purpose: The purpose of this paper is to prioritize lean production (LP) and agile production (AP) factors based on costs of quality (COQ). Design/methodology/approach: After literature review, two separated houses of quality (HoQ) have been developed. By the first HoQ, LP and AP factors can be...
Persistent link: https://www.econbiz.de/10012066366