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Examining the performance of Google and AltaVista through the lens of the Cube One framework
Kopelman, Richard E.; Chiou, Andy Y. - In: Global business and organizational excellence : a … 29 (2009/10) 6, pp. 38-49
Persistent link: https://www.econbiz.de/10008660346
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Interpreting the success of Zappos.com, four seasons, and nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2011/12) 5, pp. 20-35
Persistent link: https://www.econbiz.de/10009564800
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Getting organizational improvement off the ground : using the cube one framework to learn from the turnaround at continental airlines
Kopelman, Richard E.; Chiou, Andy Y. - In: Global business and organizational excellence : a … 30 (2010/11) 4, pp. 29-39
Persistent link: https://www.econbiz.de/10009127276
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2011/12) 6, pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 5, pp. 20-36
Persistent link: https://www.econbiz.de/10009980582
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 6, pp. 63-79
Persistent link: https://www.econbiz.de/10010001302
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Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from Global Business and Organizational Excellenc...
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 6, pp. 79-80
Persistent link: https://www.econbiz.de/10010001303
Cover Image
Examining the performance of Google and AltaVista through the lens of the Cube One framework
Kopelman, Richard E.; Chiou, Andy Y. - In: Global business and organizational excellence : a … 29 (2010) 6, pp. 38-50
Persistent link: https://www.econbiz.de/10008442166
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Getting organizational improvement off the ground: Using the Cube One framework to learn from the turnaround at Continental Airlines
Kopelman, Richard E.; Chiou, Andy Y. - In: Global business and organizational excellence : a … 30 (2011) 4, pp. 29-40
Persistent link: https://www.econbiz.de/10008929841