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Ich weiß es, wenn ich's sehe : eine kurze Geschichte über die Qualität
Guaspari, John - 2000
Persistent link: https://www.econbiz.de/10004604423
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Columns - Dispatches From the Front - A start-up idea that attempts to prove that customers don't care what you give them, as long as you give it to them nicely.
Guaspari, John - In: Across the board 38 (2001) 4, pp. 85-86
Persistent link: https://www.econbiz.de/10006696634
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Columns - Dispatches From the Front - With the pressure on for managers to have an answer for everything, sometimes the bravest thing you can say is, "I don't know."
Guaspari, John - In: Across the board 38 (2001) 3, pp. 75-76
Persistent link: https://www.econbiz.de/10006696888
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Columns - Dispatches from the Front - The question, "How are we doing?" eventually becomes selfish. Your customers want to tell you how they're doing.
Guaspari, John - In: Across the board 38 (2001) 2, pp. 69-70
Persistent link: https://www.econbiz.de/10006697010
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Columns - Dispatches Frown the Front - Your company could be saddled with a sibilant sense of self-centeredness.
Guaspari, John - In: Across the board 37 (2000) 10, pp. 85-86
Persistent link: https://www.econbiz.de/10006697538
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Columns - Dispatches From the Front - Why virtual aggravation is less exasperating than the face-to-face variety.
Guaspari, John - In: Across the board 37 (2000) 9, pp. 53-54
Persistent link: https://www.econbiz.de/10006697675
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Columns - Dispatches From the Front - A simple gold switch illustrates the best way to get in touch with your customers
Guaspari, John - In: Across the board 37 (2000) 8, pp. 61-62
Persistent link: https://www.econbiz.de/10006697818
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Columns - Dispatches From the Front - "How did we do?" is the wrong question to ask customers. So what's the right one?
Guaspari, John - In: Across the board 37 (2000) 7, pp. 63-64
Persistent link: https://www.econbiz.de/10006698014
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Columns - Dispatches From the Front - What hand-dipped chicken wings have to teach you about your approach to customer service
Guaspari, John - In: Across the board 37 (2000) 6, pp. 61-62
Persistent link: https://www.econbiz.de/10006698112
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Columns - Dispatches From the Front - How your everyday role as a customer can improve your performance as a businessperson
Guaspari, John - In: Across the board 37 (2000) 5, pp. 69-70
Persistent link: https://www.econbiz.de/10006698240