Similar Search Results - EconBiz

Ich weiß es, wenn ich's sehe : eine kurze Geschichte über die Qualität

Guaspari, John - 2000

Persistent link: https://www.econbiz.de/10004604423

I know it when I see it : a modern fable about quality

Guaspari, John - 1985 - 1. [Dr.]

Persistent link: https://www.econbiz.de/10004015646

Dispatches From the Front - You don't give your family satisfaction surveys and conduct focus groups in the living room. If you want customers to be like family, why do it to them?

Guaspari, John - In: Across the board (2004), pp. 55-56

Persistent link: https://www.econbiz.de/10006693419

Dispatches From the Front - The poor telephone etiquette you encounter in doctors' offices isn't health care's largest problem, but it may be representative.

Guaspari, John - In: Across the board (2004), pp. 55-56

Persistent link: https://www.econbiz.de/10006693631

Dispatches From the Front - Focusing on your customers sounds like it should be a good thing, but it doesn't give the significant change in perspective you need.

Guaspari, John - In: Across the board (2004), pp. 63-64

Persistent link: https://www.econbiz.de/10006693733

Dispatches From the Front - If companies can "create a burning platform," as many of them did in the 1990s, I say they should be allowed to "toss customers down a well."

Guaspari, John - In: Across the board (2003), pp. 63-64

Persistent link: https://www.econbiz.de/10006694060

Dispatches From the Front - I've said that there is no such thing as an internal customer. I know when to admit I'm wrong.

Guaspari, John - In: Across the board (2003), pp. 55-56

Persistent link: https://www.econbiz.de/10006694209

Dispatches From the Front - If your employees are spending more time gaming the system than serving your customers, it's costing you money.

Guaspari, John - In: Across the board (2003), pp. 63-64

Persistent link: https://www.econbiz.de/10006694411

Dispatches From the Front - Marketing executives would like to think that everyone else screws up their golden plans -- But they're ready to take on some of the blame.

Guaspari, John - In: Across the board (2003), pp. 71-72

Persistent link: https://www.econbiz.de/10006694764

Dispatches From the Front - To get a real picture of how your company is doing, sometimes you need to look from a different perspective.

Guaspari, John - In: Across the board (2002), pp. 63-64

Persistent link: https://www.econbiz.de/10006695203

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