The fundamental paradigm shift from a product- to a service-oriented economy implies novel technical and organizational challenges. The value generated by a service is mainly represented by intangible elements exposed at execution (Hill 1977). Therefore, a service consumer expects a service to...

The current trend towards dynamic and highly scalableservice provisioning fosters the rise of Software as a Service(SaaS) platforms and so called Compute Clouds. Theon-demand provisioning of services gains more and moreinfluence. For offering enriched services that are capableof performing...

The long tail phenomenon has been heavily discussed in recentyears. What has been neglected so far is its striking relevance forelectronic services. Whereas consumers expectations about informationgoods are often vague and transient, their requirements are pronouncedand specific when it comes to...

Auction fever is a multifaceted phenomenon thatis frequently observed in both traditional and Internetauctions. In order to gain a better understanding of itscauses, we develop a conceptual framework to analyzeemotions in auctions, which is based on an exhaustiveliterature review. The framework...

Recent research strengthens the conjecture that human decision-making stems from a complexinteraction of rational judgment and emotional processes. A prominent example of the impact ofemotions in economic decision-making is the effect of regret-related information feedback on biddingbehaviour in...

At the Karlsruhe Institute of Technology (KIT), the Graduate School InformationManagement and Market Engineering (IME) which is financed by the GermanResearch Association (Deutsche Forschungsgemeinschaft, DFG), offers an interdisciplinarydoctoral program on the economic, technological and legal...