In the financial services industry, a shift from product- to customer-oriented business models can be observed since several years. To ensure that independent sales representatives act in accordance with the long-term oriented business objectives, financial services providers need appropriate...

Soziale Netzwerke im Web haben sich innerhalb weniger Jahre zu einem globalen Phänomenmit erheblicher gesellschaftlicher und wirtschaftlicher Bedeutung entwickelt. Sie erreichen immenseNutzerzahlen, wobei alleine Facebook.com mehr als 600 Millionen aktive Mitglieder zählt. Indiesem Zuge wird...

Social networks are currently gaining increasing impact especially in the light of theongoing growth of web-based services like facebook.com. A central challenge for the socialnetwork analysis is the identification of key persons within a social network. In this context,the article aims at...