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Relational competence, internal market orientation and employee performance
Carter, Leanne; Gray, David - In: The marketing review 7 (2007) 4, pp. 385-400
Persistent link: https://www.econbiz.de/10003621586
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Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks
D'Alessandro, Steven; Johnson, Lester W.; Gray, David; … - In: Marketing letters : a journal of research in marketing 26 (2015) 4, pp. 489-500
Persistent link: https://www.econbiz.de/10011399092
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The market performance indicator : a macro understanding of service provider switching
D'Alessandro, Steven; Johnson, Lester W.; Gray, David M.; … - In: The journal of services marketing 29 (2015) 4, pp. 302-313
Persistent link: https://www.econbiz.de/10011406424
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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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Inertia in services : causes and consequences for switching
Gray, David; D'Alessandro, Steven; Johnson, Lester W.; … - In: The journal of services marketing 31 (2017) 6, pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
Cover Image
Relational competence, internal market orientation and employee performance
Carter, Leanne; Gray, David - In: The marketing review 7 (2007) 4, pp. 385-400
Persistent link: https://www.econbiz.de/10009853112