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Market Segmentation and the Prediction of Tourist Behavior: The Case of Bornholm, Denmark

Johns, Nick; Gyimothy, Szilvia - In: Journal of travel research : a quarterly publication of … 40 (2002) 3, pp. 316-327

Persistent link: https://www.econbiz.de/10006897168

Does climate matter? An examination of the relationship between organisational climate and OCB among Israeli teachers

Andersson-Cederholm, Erika; Gyimothy, Szilvia - In: The service industries journal 30 (2010) 2, pp. 247-264

Persistent link: https://www.econbiz.de/10008348397

Odysseys: Analysing service journeys from the customer's perspective

Gyimothy, Szilvia - In: Managing service quality : MSQ ; an international journal 10 (2000) 6, pp. 389-396

Persistent link: https://www.econbiz.de/10007176249

Computerized yield management systems : lessons from the airline industry

Johns, Nick - In: Yield management, (pp. 140-148). 2000

Persistent link: https://www.econbiz.de/10001589328

An Exploratory Study into the Factors Impeding Ethical Consumption

Bray, Jeffery; Johns, Nick; Kilburn, David - In: Journal of Business Ethics 98 (2011) 4, pp. 597-608

Persistent link: https://www.econbiz.de/10008926259

Liberty, National Security and the Big Society

Green, Alison; Johns, Nick; Rix, Mark - In: Sociological Research Online 16 (2011) 2, pp. 19-19

[No abstract]

Persistent link: https://www.econbiz.de/10009644641

Measuring service quality of travel agents: evidence from Northern Cyprus

Johns, Nick; Avcí, Turgay; Karatepe, Osman M. - In: The Service Industries Journal 24 (2004) 3, pp. 82-100

Service quality delivered by travel agents in Northern Cyprus was examined using a SERVQUAL scale. The translated instrument was purified using an item-categorisation technique and administered to 337 current users of travel agents in the region. Expectations and performance (SERVPERF) scores...

Persistent link: https://www.econbiz.de/10010620750

Customer Perceptions of Service Operations: Gestalt, Incident or Mythology?

Johns, Nick; TYAS, PHIL - In: The Service Industries Journal 17 (1997) 3, pp. 474-488

Persistent link: https://www.econbiz.de/10010621243

The Impact of Chinese Culture on Service Predisposition

Johns, Nick; Chan, Andrew; Yeung, Hanny - In: The Service Industries Journal 23 (2003) 5, pp. 107-122

<title>Abstract</title> 376 service employees at 27 Hong Kong food service outlets were surveyed using Lee-Ross's Service Predisposition Index instrument together with the cultural values questionnaire of the Chinese Culture Connection. The objective was to examine the influence of Chinese culture upon...

Persistent link: https://www.econbiz.de/10010973406

Home and away : Why do consumers shy away from reporting negative experiences in the peer‐to‐peer realms?

Osman, Hanaa; D'Acunto, David; Johns, Nick - In: Psychology & Marketing 36 (2019) 12, pp. 1162-1175

Persistent link: https://www.econbiz.de/10012189563