Purpose: The purpose of this paper is to explore the experiences of employees excluded from a talent pool and to identify what career development is provided for them. Design/methodology/approach: A qualitative approach was adopted, and narrative inquiry was selected as the optimum route to...

Purpose: Drawing from emotional labour (EL) and emotion regulation (ER) theories, this paper aims to identifiy what helps and what hinders the emotional intelligence (EI) practice of Vietnamese hotel workers. Researching EI qualitatively from a novel context highlights the influence of culture...