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Multi-channel retailing and customer satisfaction : implications for E-CRM
Warrington, Patricia T.; Gangstad, Elizabeth; Feinberg, … - In: Emergent strategies for e-business processes, services, …, (pp. 47-58). 2009
Persistent link: https://www.econbiz.de/10003950305
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Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.; Gangstad, Elizabeth; Feinberg, … - In: Contemporary research in e-branding, (pp. 280-291). 2009
Persistent link: https://www.econbiz.de/10003778273