Traditionally, most firms? IT capital investment decisions have been based onbusiness cases estimating financial returns on individual applications. Infrastructure costs wereoften bundled with applications, although disruptive technologies, such as desktop computingand Internet protocols, led to...

This case study describes how UPS has successfully migrated from a bricks-andmortar environment to a clicks-and- mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm?s wide ranging...

Traditionally, most firms? IT capital investment decisions have been based on business cases estimating financial returns on individual applications. Infrastructure costs were often bundled with applications, although disruptive technologies, such as desktop computing and Internet protocols, led...

Delta Air Lines entered e-business with much aplomb when it agreed to provide Priceline.com with its excess inventory (seats on planes) in exchange for a 10% equity position. When Priceline stock soared, Delta sold part of its holding for $750 million. Delta management recognized that e-business...