I examine how information technology (IT) skills and use, communication network structures, and the distribution and flow of information in organizations impact individual information worker productivity. The work is divided into three essays based on the task level practices of information...

As the Internet continues to penetrate consumer households, online marketing is getting increasingly important for firms. By adapting to online strategies, firms are blessed (or doomed) with a plethora of new business models. The information flows created in the process poses both opportunities...

Although Japan had fallen far behind the United States in the extent and sophistication of its IP technology and information/communication industry, today it is beginning to catch up. By May 2003, the number of broadband Internet users in Japan exceeded 10 million, and the shift from narrowband...

In today's world, as the volume of business and consumer data continues to grow at an unprecedented pace, there is increasing desire to utilize that data in new and innovative and ways to provide insight and improve decision making. For businesses, data is being generated from transactions,...

The five essays in this dissertation look at how specific information technologies (such as Electronic Document Management (EDM), Semantic Web and RuleML) and IT in general can be used to automate and standardize data and processes, enable faster and more accurate information flow, and improve...