Showing 1 - 10 of 27
The past decade has seen explosive growth in offshore Business Process Outsourcing (BPO) to India by US and European companies. However, Australian companies have been slower to take advantage of this trend towards Globally Distributed Work (GDW). This appears surprising given sixteen years of...
The past decade has seen explosive growth in offshore Business Process Outsourcing (BPO) to India by US and European firms. However, Australian firms have been slower to take advantage of this trend. Offshore outsourcing by Australian firms is an under-researched area with little in the way of...
A key issue in the successful management of an Information Technology (IT) outsourcing contract is the measurement of the vendor's performance to ensure that all agreed outcomes are achieved. An effective performance measurement system (PMS) provides both control and accountability of the vendor...
Our research focuses on information technology (IT) enabled collaboration systems. We refer to these systems as Collaborative Information Technologies (CITs). Traditional collaboration systems were designed to improve performance of group members or teams by supporting communications and the...
Business Intelligence (BI) systems are information systems that combine operational data, models, analytical tools and user interfaces to generate information to support business decision-making. BI is an important part of IT practice and is currently the highest technical priority for chief...
In modern organizations a large portion of senior management's time is now being spent on finding ways to measure the contribution of their organizations IS/IT investments to business performance. It has been shown that IS/IT investments in many organizations are huge and increasing rapidly...
This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four...