The emergence of Enterprise Resource Planning systems and Business Process Management have led to improvements in the design, implementation, and overall management of business processes. However, the typical focus of these initiatives has been on internal business operations, assuming a defined...

Most studies in organizational commitment have been conducted in western cultures using the three-component model of Meyer and Allen (1991). Knowledge sharing has been identified as a key enabler in gaining competitiveness. It is especially important in the ICT industry where employees share...

Over recent years, many scholars have studied the conceptual modeling of information systems based on a model of representation formulated by Wand and Weber. This model offers a set of premises about representational deficiencies and their implications for development and use of conceptual...

The large number of available process modelling languages has given rise to the need for evaluation and comparison of their representational capabilities. Over the last few years, the research community has risen to the challenge by carrying out a significant amount of work in the area of such...

The increased interest in a more disciplined approach for Business Process Management has motivated many organizations to make significant investments in process modelling initiatives. This, in turn, has triggered significant related research. One outcome of this development is the Business...

Business transformations are large-scale organizational change programs that, evidence suggests, are often unsuccessful. Our interest is in identifying the management capabilities required for the successful execution of these projects. We advance a service-oriented view of the enterprise, which...

For Enterprise Systems (ES) to provide support for the business operations of enterprises, they need to be configured to fit organizational requirements. ES reference models aim at supporting this task but, up to now, fail in providing adequate conceptual support due to missing configurability...

This chapter discusses reference modelling languages for business systems analysis and design. In particular, it reports on reference models in the context of the design-for/by-reuse paradigm, explains how traditional modelling techniques fail to provide adequate conceptual expressiveness to...

Many business process modeling techniques have been proposed over the last decades, creating a demand for theory to assist in the comparison and evaluation of these techniques. A widely established way of determining the effectiveness and efficiency of modeling techniques is by way of...

Business process modeling has undoubtedly emerged as a popular and relevant practice in Information Systems. Despite being an actively researched field, anecdotal evidence and experiences suggest that the focus of the research community is not always well aligned with the needs of industry. The...