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Feedback Seeking in Customer Service Relationships

Barnard, Aletta Machell - 2002

With the shift to a service economy (Cascio, 1995), customer service effectiveness is a critical measure of success for service firms. In service relationships, where a single employee may be the only point of contact for customers, monitoring service effectiveness becomes incumbent upon the...

Persistent link: https://www.econbiz.de/10009439361

The dynamic relationships of work affect and job satisfaction with perceptions of fit

Gabriel, Allison S.; Diefendorff, James M.; Chandler, … - In: Personnel psychology : a journal of applied research 67 (2014) 2, pp. 389-420

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Leader humility in Singapore

Oc, Burak; Bashshur, Michael R.; Daniels, Michael A.; … - In: The leadership quarterly : LQ ; an international … 26 (2015) 1, pp. 68-80

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Contextualizing emotional display rules : examining the roles of targets and discrete emotions in shaping display rule perceptions

Diefendorff, James M.; Greguras, Gary J. - In: Journal of management : JOM 35 (2009) 4, pp. 880-898

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Humility breeds authenticity : how authentic leader humility shapes follower vulnerability and felt authenticity

Oc, Burak; Daniels, Michael A.; Diefendorff, James M.; … - In: Organizational behavior and human decision processes : … 158 (2020), pp. 112-125

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Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions

Diefendorff, James M.; Greguras, Gary J. - In: Journal of management : JOM 35 (2009) 4, pp. 880-898

Persistent link: https://www.econbiz.de/10008286663

Performance management in multi-national companies

Day, David V.; Greguras, Gary J. - In: Performance management : putting research into action, (pp. 271-296). 2009

Persistent link: https://www.econbiz.de/10003878321

Exploring the nature of power distance : implications for micro- and macro-level theories, processes, and outcomes

Daniels, Michael A.; Greguras, Gary J. - In: Journal of management : JOM 40 (2014) 5, pp. 1202-1229

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Initial attraction to organizations : the influence of trait inferences

Slaughter, Jerel E.; Greguras, Gary J. - In: International journal of selection and assessment 17 (2009) 1, pp. 1-18

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Self-construals, motivation, and feedback-seeking behaviors

Brutus, Stéphane; Greguras, Gary J. - In: International journal of selection and assessment 16 (2008) 3, pp. 282-291

Persistent link: https://www.econbiz.de/10003765682