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Emotion
Consumer behaviour
23
Konsumentenverhalten
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Großbritannien
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Beziehungsmarketing
10
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Customer satisfaction
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Kundenzufriedenheit
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Daunt, Kate L.
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Harris, Lloyd C.
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Journal of marketing management : MM
1
Journal of retailing
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1
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
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2
Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
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