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Relationship marketing
Consumer behaviour
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Großbritannien
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Beziehungsmarketing
10
Customer satisfaction
9
Kundenzufriedenheit
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Harris, Lloyd C.
10
Daunt, Kate L.
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Beetles, Andrea C.
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Chaouali, Walid
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El-Manstrly, Dahlia
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Ezeh, Chris
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Fisk, Raymond P.
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Goode, Mark M. H.
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Hammami, Samiha Mjahed
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He, Hongwei
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Ogbonna, Emmanuel
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Veríssimo, José Manuel Cristóvão
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The journal of services marketing
3
European journal of marketing : EJM
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Journal of retailing
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Journal of retailing and consumer services
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Journal of service management
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Journal of service research : JSR
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1
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
2
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
3
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
4
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
5
The role of intimacy in service relationships: an exploration
Beetles, Andrea C.
;
Harris, Lloyd C.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 347-358
Persistent link: https://www.econbiz.de/10008653370
Saved in:
6
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
7
The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 382-399
Persistent link: https://www.econbiz.de/10003705726
Saved in:
8
Servicescape research: a review and a research agenda
Ezeh, Chris
;
Harris, Lloyd C.
- In:
The marketing review
7
(
2007
)
1
,
pp. 59-78
Persistent link: https://www.econbiz.de/10003451068
Saved in:
9
Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
Saved in:
10
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
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