Information technology (IT) applications to support group decision processes have been of considerable interest over the years. With the emergence of virtual team arrangements and the advent of emerging information and networking technologies, an increasing amount of attention is now being aimed...

This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four...

As part of a research programme on key information systems (IS) management issues, a survey of Australasia? s largest organizations was conducted to identify which issues were perceived by their chief executive officers (CEOs) as being important, problematic and critical over the next 3 5 years....

Purpose: The purpose of this paper is to contribute towards development of a managementframework for offshore business process outsourcing (BPO). Design/methodology/approach: This paper utilises longitudinal case studies to identify successfactors in managing offshore BPO via the captive model...