Purpose: Project complexity is becoming increasingly challenging for project managers. Much valuable research has been done on the concept of project complexity. The research reported in this paper aims to provide a new means (the “Complexity Navigation Window”) and guiding principles for...

Over the past decade, design science research (DSR) has re-emerged as an important research paradigm in the field of information systems. However, the approaches currently recommended for conducting design science research do not include an ethical component. Thus, the objective of this paper is...

Purpose: Customer service provision is a growing phenomenon on social media and parcel shipping companies have been among the most prominent adopters. This has coincided with greater interest in the development of analysis techniques for unstructured big data from social media platforms, such...

Purpose: The purpose of this paper is to explore the egocentric network-based strategies used by upstream firms to ensure their own resilience when the disruptions originate with downstream partners. Design/methodology/approach: The paper adopts a case study approach as this is well-suited to...