This paper reports on a study into student perceptions of a Socratic approach to teaching business ethics. The paper lays out a criticalist proposition that there is a discourse of ?ethics-in-business? in which ethics are, pragmatically, subsumed by a more strategic economics focus to business...

Hotel management is characterised by a fast pace, diversity of tasks and people, with a specific focus on service quality delivery. (Eddystone & Nebel 1991). Major contributors in the effort to provide quality service to hotel customers are the managers and supervisors of hotels. These middle...

In March 2006 the Full Bench of the Industrial Relations Commission of New South Wales utilised that state?s equal remuneration principle to address the gender undervaluation of childcare work. In doing so the Full Bench explicitly rejected employer arguments that increased rates of pay for...

This paper develops a conceptual framework to examine the factors impacting on the adoption of Radio Frequency Identification (RFID) and its impact on retail supply chain performance. RFID has been applied successfully in closed systems for some time. However, recent technology improvements and...

This paper shares experiences from action research carried out by the author in an SME business setting where collaboration is becoming a strategic necessity. Many industry participants are interested in entering a collaboration, but are concerned about issues of trust, particularly where a new...

According to the Howard government and some 'small business' organisations, the changes made to Australian industrial relations arrangements by the 2005 'Work Choices' Act will be of particular importance to small and medium sized establishments (SMEs). Specifically, the dilution of the...

The paper examines industrial relations in the shipping industries of two Liberal Market Economies (LMEs), Australia and the United States and in two Coordinated Market Economies (CMEs), Germany and Denmark. Hall and Soskice?s (2001) theory of Liberal versus Coordinated market economies has been...

Purpose ? Aims to test Walton and McKersie?s theory on labour negotiations, specifically in the case of German car manufacturers. Design/methodology/approach ? The research is based on interviews with industrial actors in Germany?s car industry ? an empirical case study. Findings ? The article...

Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical dataset for this qualitative study was collected through 22...

As a learning theory, the continuous improvement (CI) discourse has benefited countless manufacturing enterprises to improve and adapt their methods of production. As one of the pillars of total quality management, it has generally included a range of dynamic concepts from high involvement...