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A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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Critical Factors for Adoption of Customer Relationship Management : A Study of Palestine SMEs
Salah, Omar Hasan; Zawiyah Mohd Yusof; Hazura Mohamed; … - 2023
Understanding Customer Relationship Management -- CRM Adoption Theories -- CRM Adoption Models and Frameworks -- Critical Factors for CRM Adoption: A Case Study at SMEs in Palestine -- Model Verification.
Persistent link: https://www.econbiz.de/10014442250
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E-service innovation through Malaysian consumer perspectives : case studies of e-Hailing and e-Hypermarket
Nur Fazidah Elias; Jenal, Ruzzakiah; Hazura Mohamed; … - In: Business innovation with new ICT in the Asia-Pacific : …, (pp. 305-323). 2021
Persistent link: https://www.econbiz.de/10012295475
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Service Excellence for Sustainability : Lessons from Malaysia, Japan, and Taiwan
Elias, Nur Fazidah (ed.); Jenal, Ruzzakiah (ed.);  … - 2021 - 1st ed. 2021.
Contents -- Preface -- List of Abbreviations -- List of Figures -- List of Tables -- Preface -- Chapter I: Introduction to Service Science -- Chapter II: Service Science And Sustainability -- Chapter III: Service sustainability paradigm as a basis for transformative service society -- Chapter...
Persistent link: https://www.econbiz.de/10012596821