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1
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
2
Price unfairness : the indirect effect on switching and negative word-of-mouth
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The journal of product & brand management
21
(
2012
)
7
,
pp. 547-557
Persistent link: https://www.econbiz.de/10009685932
Saved in:
3
Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Pacheco, Natália Araújo
;
Geuens, Maggie
;
Santos, …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 60-65
Persistent link: https://www.econbiz.de/10011801745
Saved in:
4
C2C value creation : social anxiety and retail environment
Becker, Larissa Carine Braz
;
Santos, Cristiane Pizzutti dos
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 398-415
Persistent link: https://www.econbiz.de/10011813293
Saved in:
5
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
6
Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva
;
Santos, Cristiane Pizzutti dos
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
)
2
,
pp. 120-141
Persistent link: https://www.econbiz.de/10009770363
Saved in:
7
The characteristics of hotel websites and their implications for website effectiveness
Schmidt, Serje
;
Serra Cantallops, Antoni
;
Santos, …
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 504-516
Persistent link: https://www.econbiz.de/10003860299
Saved in:
8
The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos
;
Fernandes, Daniel V. H. D.
- In:
Latin American business review : journal of the …
8
(
2007
)
2
,
pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
Saved in:
9
Using the life course approach to explain the onset and continuity of preventive health-care behaviors : a comparative study across four countries
Mathur, Anil
;
Preecha Yingwattanakul
;
Shannon, Randall
; …
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
1
,
pp. 45-59
Persistent link: https://www.econbiz.de/10012257925
Saved in:
10
Advertising spending, mood and level of product information on quality perception
Koetz, Clara
;
Santos, Cristiane Pizzutti dos
;
Cliquet, …
- In:
Managerial and decision economics : MDE ; the …
38
(
2017
)
3
,
pp. 314-325
Persistent link: https://www.econbiz.de/10011699992
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