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Detailed case study material illustrates why the performance of two British national champions (British Airways and British Telecom respectively) was superior to that of their German counterparts (Lufthansa and Deutsche Telekom): beyond just the effects of privatisation, both the airline and...
The introduction of Next Generation Networks (NGNs) will transform the telecommunications industry by replacing PSTN networks with entirely IP (Internet Protocol) based technology allowing voice, video and data to be provided over a single connection. By doing so, it will continue the process of...
Historically, three distinct industrial relations models existed across the Anglo-American countries: the Wagner Act framework in the United States and Canada, a voluntarist model in Britain and Ireland, and a centralized Award-based arbitration system in Australia and New Zealand. During the...