This paper is concerned with the discipline of Operations Management. The paper looks at the convergence and divergence of research in OM in Scandinavia, the US, and the UK. The three different research traditions are described and analysed separately and then compared and contrasted. A short...

'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical...

Purpose - The purpose of this paper is to explore links between the process of strategy formulation and subsequent performance in operations within firms. Design/methodology/approach - An in-depth literature review on resource-based and operations strategy naturally led to three hypotheses....

In this paper we make the case for strategic resonance in the strategy making process within dynamic and highly volatile market conditions. We discuss how managers are faced with competing paradigms of resource-driven versus market-led approaches to strategy but we suggest that both paradigms...

This article compares the influence of service quality on customer satisfaction in the United Kingdom and the United States and considers the moderating effect of systematic customer feedback and complaint processes. Propositions are developed concerning country differences based on British...

When will individuals speak up about organizational issues, and when will they remain silent? We suggest that organizational voice will be significantly influenced by individuals’ perceptions of the attitudes towards an issue within their workgroup. In particular, individuals will be more...

Although the importance of operations in reaching world-class competitiveness has been highlighted in the operations management literature, small and medium-sized companies (SMEs) have been found to have a poor uptake of world-class practices. Reports on a study of 285 SMEs located in Italy, the...

This paper is concerned with the discipline of Operations Management. The paper looks at the convergence and divergence of research in OM in Scandinavia, the US, and the UK. The three different research traditions are described and analysed separately and then compared and contrasted. A short...

This paper provides a cross-country examination of service management practice and performance of service organizations in the UK, the US, and Germany. The findings reported are based on a sample of firms from the international service study from four service sectors: financial services,...