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The technique of data envelopment analysis (DEA) for measuring the relative efficiency has been widely used in the higher education sector. However, measuring the performance of a set of course units or modules that are part of a university curriculum has received little attention. In this...
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This paper illustrates how disruptive technologies primarily shaking the functioning of service sector are spreading to the manufacturing industries, and vice versa, and further change the roles of consumers and users. Software and data that first transformed the provision of services now lead...
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