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Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard; Hogreve, Jens - In: Journal of business research : JBR 107 (2020), pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
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Financial well-being : a conceptualization and research agenda
Brüggen, Elisabeth C.; Hogreve, Jens; Holmlund, Maria; … - In: Journal of business research : JBR 79 (2017), pp. 228-237
Persistent link: https://www.econbiz.de/10011745293
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Overcoming vulnerability : channel design strategies to alleviate vulnerability perceptions in customer journeys
Wünderlich, Nancy V.; Hogreve, Jens; Chowdhury, Ilma Nur; … - In: Journal of business research : JBR 116 (2020), pp. 377-386
Persistent link: https://www.econbiz.de/10012257627
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How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja; Gäthke, Jana; Grégoire, Yany - In: Journal of business research : JBR 69 (2016) 10, pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
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Remedy management for product recalls in the automotive industry : how car dealers should time the repair and communicate its outcome
Gelbrich, Katja; Voigt, Sarah; Nazifi, Amin - In: Journal of business research : JBR 167 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014383152
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Service products and productization
Wirtz, Jochen; Fritze, Martin Paul; Jaakkola, Elina; … - In: Journal of business research : JBR 137 (2021), pp. 411-421
Persistent link: https://www.econbiz.de/10012665779