The structure of the airport industry -- Airport economics and performance benchmarking -- The airport/airline relationship -- Airport operations -- Airport service quality and the passenger experience -- Provision of commercial facilities -- Airport competition and the role of marketing -- The...

Cover -- Title -- Copyright -- Contents -- List of figures -- List of tables -- List of case studies -- Preface -- Acknowledgements -- Abbreviations -- 1 Introduction -- 2 The structure of the airport industry -- 3 Airport economics and performance benchmarking -- 4 The airport-airline...