Customer service is a central concern in the logistics practice and a study topic in the forward logistics research. This article investigates the elements of customer service and their importance in reverse logistics for recycling. Since consumer is the first intervenient in any reverse system...

Using reverse logistics in production systems can help to reduce costs. However, it can also mean introducing a source of uncertainty in the system behavior. In this study we present a method for calculating the optimal manufacturing and remanufacturing capacities of a system with reverse...

Purpose: This study aims to analyse the benefit provided by interested parties in remanufacturing including manufacturing companies, original equipment manufacturers and customers. Existing studies examining Produc-Service System (PSS) focus on relationship between two parties, either between...