This paper uses data collected from eBay's website to identify why buyers fail to leave (negative) feedback in online markets. Empirical results con¯rm that the fear of retaliation may be an important motivation for buyers not to leave (negative) feedback, while the time and effort cost of...

In the actual context of developing digital services, the promotion of a system that manages multiple e-commerce sites can be extremely valuable in increasing the economic effects for the companies. This paper presents the current stage of the experimental system design and implementation, an...

This article presents the last mile problem occurring in e-commerce. In the first part of the article we discusses the area of delivery to the customer. Next, we present the causes of the last mile problem, and we characterize the costs of dealing with this issue. In the next part the...

This article concerns the subject of demand forecasting and stocks status planning in online shops. One described the ways of materials management and setting the groups of most important products. The second part of the article contains the analysis of surveys results. They were conducted in...