Colen, P.J.; Lambrecht, M.R. - In: International Journal of Production Economics 138 (2012) 1, pp. 76-88
To evaluate the outcomes of deploying technicians dedicated to preventive maintenance, instead of fully cross …-trained technicians, this simulation study assesses field service operations of a company selling maintenance services. Comprehensive … service contracts render the maintenance demand experienced by the field service organization dependent on the cross …