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~type_genre:"Aufsatz in Zeitschrift"
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International journal of electronic business
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ECONIS (ZBW)
1,387
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1
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1,387
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1
ICT as a buffer to change : a case study of the Seoul metropolitan government's Dasan Call Center
Im, Do bin
;
Porumbescu, Greg
;
Lee, Hyunkuk
- In:
Public performance & management review
36
(
2012/13
)
3
,
pp. 436-455
Persistent link: https://www.econbiz.de/10009740723
Saved in:
2
Managing nurse lines - practical challenges and the developing theory
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
- In:
International journal of production research
53
(
2015
)
23/24
,
pp. 7213-7225
Persistent link: https://www.econbiz.de/10011431963
Saved in:
3
Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
4
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
5
The impact of sales contests on customer listening : an empirical study in a telesales context
Koehl, Maryse
;
Poujol, Juliet F.
;
Tanner, John F.
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
3
,
pp. 281-293
Persistent link: https://www.econbiz.de/10011565556
Saved in:
6
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 368-383
Persistent link: https://www.econbiz.de/10011307925
Saved in:
7
Customer service work and the aesthetics of resistance
Barnes, Alison
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 161-179
Persistent link: https://www.econbiz.de/10009746041
Saved in:
8
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
9
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
10
Optimal hiring and retention policies for heterogeneous workers who learn
Arlotto, Alessandro
;
Chick, Stephen E.
;
Gans, Noah
- In:
Management science : journal of the Institute for …
60
(
2014
)
1
,
pp. 110-129
Persistent link: https://www.econbiz.de/10010345163
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