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Amazon.com's Orwellian nightmare : exploring apology in an online environment

Coombs, W. Timothy; Holladay, Sherry J. - In: Journal of communication management : an international … 16 (2012) 3, pp. 280-295

Persistent link: https://www.econbiz.de/10009581817

Strategic intent and crisis communication

Coombs, W. Timothy; Holladay, Sherry J. - In: The Routledge handbook of strategic communication, (pp. 497-507). 2015

Persistent link: https://www.econbiz.de/10010469611

Why a concern for apologia and crisis communication?

Coombs, W. Timothy; Frandsen, Finn; Holladay, Sherry J.; … - In: Corporate communications : an international journal 15 (2010) 4, pp. 337-349

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Are they practicing what we are preaching? : an investigation of crisis communication strategies in the media coverage of chemical accidents

Holladay, Sherry J. - In: The handbook of crisis communication, (pp. 159-180). 2010

Persistent link: https://www.econbiz.de/10003929163

Examining the effects of mutability and framing on perceptions of human error and technical error crises : implications for situational crisis communication theory

Coombs, W. Timothy; Holladay, Sherry J. - In: The handbook of crisis communication, (pp. 181-204). 2010

Persistent link: https://www.econbiz.de/10003929164

Crisis communication strategies in the media coverage of chemical accidents

Holladay, Sherry J. - In: Journal of public relations research : a quarterly … 21 (2009) 2, pp. 208-217

Persistent link: https://www.econbiz.de/10003847750

The handbook of crisis communication

Coombs, W. Timothy (ed.); Holladay, Sherry J. (ed.) - 2010

Persistent link: https://www.econbiz.de/10003872738

Corporate crises : sticky crises and corporations

Coombs, W. Timothy; Holladay, Sherry J.; White, Rick - In: Advancing crisis communication effectiveness : …, (pp. 35-51). 2021

Persistent link: https://www.econbiz.de/10012437385

Situational crisis communication theory (SCCT) and application in dealing with complex, challenging, and recurring crises

Coombs, W. Timothy; Holladay, Sherry J.; White, Karen L. - In: Advancing crisis communication effectiveness : …, (pp. 165-180). 2021

Persistent link: https://www.econbiz.de/10012437776

The handbook of crisis communication

Coombs, W. Timothy (ed.); Holladay, Sherry J. (ed.) - 2023 - Second edition

"Written as a tool for both researchers and communication managers, The Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Incorporating the views and research of more than 50 top scholars, the book...

Persistent link: https://www.econbiz.de/10013461705