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8
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ECONIS (ZBW)
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1
Network effects on workers productivity
Lindquist, Matthew J.
;
Sauermann, Jan
;
Zenou, Yves
-
2015
Persistent link: https://www.econbiz.de/10011406125
Saved in:
2
Special issue: The globalization of service work: comparative institutional perspectives on call centers
2009
Persistent link: https://www.econbiz.de/10003883004
Saved in:
3
Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David
;
Frenkel, Stephen
;
Sørensen, Ole
;
Wood, …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
Saved in:
4
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
5
Technology, selection, and training in call centers
Sieben, Inge
;
Grip, Andries de
;
Longen, Jessica
; …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 553-572
Persistent link: https://www.econbiz.de/10003883039
Saved in:
6
Cross training in call centers with uncertain arrivals and global service level agreements
Robbins, Thomas R.
;
Medeiros, D. J.
;
Harrison, Terry P.
- In:
International journal of operations and quantitative …
16
(
2010
)
3
,
pp. 307-329
Persistent link: https://www.econbiz.de/10008823089
Saved in:
7
Nicht ganz global, aber hochflexibel : Callcenter im internationalen Überblick
Holtgrewe, Ursula
- In:
Beschäftigte in der Globalisierungsfalle?
,
(pp. 137-155)
.
2009
Persistent link: https://www.econbiz.de/10003862516
Saved in:
8
From internal to network labor markets? : insights on new promotion processes from the call center industry
Benner, Chris
;
Mañé, Ferran
- In:
Industrial relations : a journal of economy & society
50
(
2011
)
2
,
pp. 323-353
Persistent link: https://www.econbiz.de/10008986663
Saved in:
9
Call-Center international : magazine for customer care
Wiesbaden : Gabler, Springer-Fachmedien Wiesbaden
;
…
-
2008 - 2010; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10003625532
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10
Developments in the call centre industry : analysis, changes, and challenges
Burgess, John
(
contributor
);
Connell, Julia
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003212015
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