Some countries and regions have been more successful than others in developing information technology-business process outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low cost, attractive fiscal incentives, and industrial...

"This book presents new concepts regarding reliability, availability, manageability, performance, scalability, and secured-ability of applications, particularly those that run over the Web. It examines causes of failure in Web-based information system development projects, and indicates that to...