This chapter reflects on ongoing research in SMEs in the manufacturing and service sectors. It contrasts different approaches to the issue of preparedness from an organisational and social perspective, in two cases where new enterprise-wide business processes were implemented and integrated in...

Book Description Helps students to gain a comprehensive understanding of how information systems can aid the realisation of business objectives. The book covers BIS from a business, technical and systems development perspective.With balanced and clear coverage of the more technical systems...