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taught postgraduate degrees in business, law and humanities subjects. However, changes in the business environment have …
Persistent link: https://www.econbiz.de/10009429790
Importance-performance analysis is utilised to compare the perceptions held by bank customers regarding selected service delivery technologies (SDTs) such as automated teller machines (ATMs), telephone banking and internet banking. Bank patrons in the United Kingdom and the United States are...
Persistent link: https://www.econbiz.de/10009429793
Purpose – The current exploratory study is an attempt to discover the underlying areas of dissatisfaction associated with the banking experience in the UK, particularly as it relates to the implementation of new service delivery technology in the banking industry. Design/methodology/approach...
Persistent link: https://www.econbiz.de/10009429794
is most likely to be successfully accomplished by top-down target setting based on corporate business objectives. …
Persistent link: https://www.econbiz.de/10009429795
A formal definition of cultural industries is developed following four distinct features of cultural goods: (a) oversupply, (b) quality uncertainty, (c) network effects and (d) demand reversal. Drawing on economic and socio-psychological notions of ‘network’, increasing returns and social...
Persistent link: https://www.econbiz.de/10009429796
that the research had to be conducted within real time business constraints. Action research was used as an umbrella …
Persistent link: https://www.econbiz.de/10009429799
Britain’s decision to reject membership of a Single European Currency - the Euro - remains a focal point of contemporary political and economic debate. Both the Danish vote to reject the Euro and the latter’s slide in value have resulted in some anxious moments for those politicians and...
Persistent link: https://www.econbiz.de/10009429800
substantial government funded training programmes and highlights the limitations of public investment in business R&D. Instead …
Persistent link: https://www.econbiz.de/10009429801
Purpose – The aim of the paper is to assess the determinants and impact of employer sponsored further training on wage growth in West Germany over the period 1992 to 2002. Design/methodology/approach – Following a descriptive narrative on further training and wages in Germany, data derived...
Persistent link: https://www.econbiz.de/10009429802
A number of studies in the human resources literature acknowledge the importance of workplace training for inducing organizational commitment on the part of workers. However, small sample sizes and the absence of relevant panel data have raised concerns about the general validity of results and...
Persistent link: https://www.econbiz.de/10009429803