The phenomenon of organizations offering service bundles can typically be observed in dynamic markets with … heterogeneous customer demand. Available literature broaching the issue of service bundling covers strategic considerations for … bundling. In this paper, we present an approach to service bundling that can be utilized by organizations to identify services …

regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic … services on the Web in an integrated way. Online portals have become the approach of choice in online service delivery to meet … these requirements and become more customer-focussed. This study describes and analyses existing variants of online service …

New government service delivery models based on a “franchise” metaphor are being proposed recently to allow more … citizen-centric service delivery by decoupling the government’s internal departmental structure from the way services are … bigger picture and discusses the potential benefits of service bundling that remained unconsidered in the study. …

The number of software vendors offering ‘Software-as-a-Service’ has been increasing in recent years. In the Software-as-a-Service … model software is operated by the software vendor and delivered to the customer as a service. Existing business models and … perspective. For vendors it is, however, crucial to be aware of the potentially far reaching consequences of Software-as-a-Service …

typically accessible through the Internet from internal or external service providers. There are no standards or models that …