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The Effect of Customer Empowerment on Adherence to Expert Advice

Stremersch, Stefan; Camacho, Camacho, N.M.A.; de Jong, … - Erasmus Research Institute of Management (ERIM), … - 2014

Customers often receive expert advice related to their health, finances, taxes or legal procedures, to name just a few. A noble stance taken by some is that experts should empower customers to make their own decisions. In this article, we distinguish informational from decisional empowerment and...

Persistent link: https://www.econbiz.de/10010755253

A Balanced Theory of Sourcing, Collaboration and Networks

Nooteboom, Bart - Erasmus Research Institute of Management (ERIM), … - 2002

In a synthesis of recent advances, this article gives a fresh, balanced theory of inter-organizational relations. It integrates competence and governance perspectives. It considers the choice between mergers/acquisitions and alliances. It offers a toolbox of instruments to govern relational...

Persistent link: https://www.econbiz.de/10010731485

The Process of New Service Development: issues of formilization and appropriability

Dolfsma, Wilfred - Erasmus Research Institute of Management (ERIM), … - 2004

Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing … that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore … benefits of innovation in services. The two issues primarily discussed in this paper – the possibilities of formalizing and …

Persistent link: https://www.econbiz.de/10010731080

Service Processes as a Sequence of Events

Verhoef, Peter; Antonides, Antonides, G.; de Hoog, A.N. - Erasmus Research Institute of Management (ERIM), … - 2002

In this paper the service process is considered as a sequence of events. Using theory from economics and psychology a model is formulated that explains how the utility of each event affects the overall evaluation of the service process. In this model we especially account for the peak-and-end...

Persistent link: https://www.econbiz.de/10010731150

Measuring the Knowledge Base of an Economy in terms of Triple-Helix Relations among 'Technology, Organization, and Territory'

Dolfsma, Wilfred; Leydesdorff, L.; van der Panne, G. - Erasmus Research Institute of Management (ERIM), … - 2004

-intensive sectors and services. The results suggest that medium-tech sectors contribute to the knowledge base of an economy more than … high-tech ones. Knowledge-intensive services have an uncoupling effect, but less so at the high-tech end of these services. …

Persistent link: https://www.econbiz.de/10010731157

Appropriability in Services

Dolfsma, Wilfred - Erasmus Research Institute of Management (ERIM), … - 2005

Services constitute a major part of the economy, and, contrary to popular believe, service firms do innovate. In this … paper I take a closer look at one aspect of innovation in services: appropriability. I discuss the different elements that …

Persistent link: https://www.econbiz.de/10010837550