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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko; Edvardsson, Bo; Otterbring, Tobias; … - In: Marketing letters : a journal of research in marketing 34 (2023) 1, pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
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Exploring dualities of service innovation : implications for service research
Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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The role of social platforms in transforming service ecosystems
Letaifa, Soumaya Ben; Edvardsson, Bo; Tronvoll, Bård - In: Journal of business research : JBR 69 (2016) 5, pp. 1933-1938
Persistent link: https://www.econbiz.de/10011451630
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Does one size fit all? : new service development across different types of services
Jaakkola, Elina; Meiren, Thomas; Witell, Lars; … - In: Journal of service management 28 (2017) 2, pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba; Di Pietro, Laura; Edvardsson, Bo; Renzi, … - In: Journal of service management 27 (2016) 4, pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo - In: Driving service productivity : value-creation through …, (pp. 73-91). 2014
Persistent link: https://www.econbiz.de/10011337811
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Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo; Skålén, Per; Tronvoll, Bård - 2012
Persistent link: https://www.econbiz.de/10009572483
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Paradigms in service research
Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585
Persistent link: https://www.econbiz.de/10009405818