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Das Management produzierender Unternehmen unterschätzt die Aufwendungen zur Implementierung der Service Operation Modelle hinsichtlich physischer Ressourcenlimitationen, Wissensdefizite der operativen Servicemitarbeiter sowie Informationsintensität der installierten Maschinen. Um...
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Despite being widely accepted and applied, maturity models in Information Systems (IS) have been criticized for the lack of theoretical grounding, methodological rigor, empirical validations, and ignorance of multiple and non-linear paths to maturity. This PhD thesis focuses on addressing these...
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