mokamą kainą. Tyrimo uždaviniai: • Ištirti, kaip vartotojai vertina skirtingas bendrovės paslaugų kokybės dimensijas … lojalumo lygį?Hipotezė: Bendrovės teikiamų paslaugų kokybė neatitinka už šias paslaugas mokamos kainos – vartotojai nėra …Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

master’s final work there is a study carried out to evaluate the quality of vocational training and implementation of …

theoretic and practical material of different Lithuanian and foreign authors, explore the models of service quality assessment …, analyze the classification of hotels and homesteads their services delivered, criteria of services‘ quality evaluation. There … was performed the analysis of the quality of accommodation services provided by Šiauliai region companies according to …

išsiaiškinti, kaip vartotojai vertina įmonės filialo teikiamų paslaugų struktūrą. Buvo apklausti 205 Šiaulių miesto individualių … theoretical part of the work examined the concept of service, its features, the classification of services and quality assessment … consumers value the services provided by the company of the branch structure. 205 were surveyed in the city of Šiauliai …

in the context of the evolution of the Total Quality management. In the second chapter - situation analysis – Six Sigma …

scientific literature, which analyses service quality is presented and the organization‘s opportunities to gain competetive … advantages improving the quality are analysed in the theorical part. A scientific approach to services, their nature and … characteristics, the essence of service quality, its measurement ways, models and methods is revealed. The „Servqual“ method, which is …

The quality of provided services of company „Masters team“ are examined in Bachelor‘s final work. The work consists of … analyses service quality is presented and the organization‘s opportunities to gain competetive advantages improving the quality … service quality, its measurement ways, models and methods is revealed. The „Servqual“ method, which is selected as a basis to …