Quality management, business process engineering and other business management change tools of the late 20th century are often denigrated in knowledge management literature as fads, with no permanent value. Other authors credit these tools with being predecessors of knowledge management.The...

Organisations have processes to manage their business activities, often referred to as business processes. In today?s competitive global economy, automation of processes with appropriate technology is advantageous. However, the paradox of processes automation is the continuous evolution and...

In pursuing sustainable competetive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competetive actions within current marketplaces. Studies that examine these initiatives generally investigate...