Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell's (1974)...

Most forms of risky behavior reach their peak during adolescence. A prominent line of research is exploring the relationship between people's emotional self-efficacy and risk taking, but little is known about this relationship in the cognitive-deliberative domain among adolescents. The main aim...

In this article the most relevant aspects of Institutional Economics are presented, specially the approach by Douglas North (1990, 2005) as a consistent theoretical framework for the analysis of new firm creation. The paper revises the evolution of this theory considering the different...

Aim: This paper aims to attract attention to the "green airport" term that is basically related with environmental legislations.Design / Research methods: A Data Envelopment Analysis (DEA) model is introduced to assess the efficiency of 22 airports in Turkey with the definition of undesirable...

The European Green Deal proposes a series of measures to the EU Member States in order to adopt policies on how to use and produce green energy, support new clean technologies, and reduce noise, air and water pollution. The target referring to reducing emissions by at least 50% by 2030 has...

Objective: In this study, we investigate the effect of the external environmental and institutional factors on the efficiency and the performance of the public hospitals affiliated to the Ministry of Health (MOH) in the Kingdom of Saudi Arabia (KSA). We estimate the demographic and socioeconomic...

The purpose of the study was to investigate the influence of antecedents of corporate entrepreneurship (CE) on competencies of employees of Small and Medium Scale Enterprises (SMEs) in Sekondi-Takoradi Metropolis, considering the respective mediating and moderating roles of employees' perceived...

In this article we aim to analyze the relationship between a set of organizational extrinsic and intrinsic factors and the adoption of the Balanced Scorecard (BSC) by privately-owned Portuguese organizations (large companies and small and medium enterprises). These factors are related to...