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Higher education institutions (from now on HEI) are facing a tremendous and complex environment nowadays, due to the changes that this sector has experimented in the last years. Strategy in HEI is dynamic and there are several variables to consider when developing a strategy that can achieve...
Many of business decisions require logical, step-by-step analysis of the available information or knowledge. This rigorous analysis complements other steps in the decision making process, such as identifying the problem, working with affected parties to develop options, selling the idea to the...
Egy olyan rendszert mutatunk be, amelynek alapja az amerikai kutatók által kidolgozott, a szolgáltatások minőségét értékelő SERVQUAL modell (Zeithaml, Parasuraman, Berry, 1990). Döntéstámogató rendszerünk az adott szolgáltatás minőségének különböző dimenziókban, és...
We are introducing a system, the basis whereof is the SERVQUAL model evaluating the quality of services, elaborated by American researchers (Zeithaml et al. 1990). Our decision support system provides help for decision making by measuring the quality of the given service in different dimensions...
A minőség-rendszerek fejlődésével egyre nagyobb az igény arra, hogy a szolgáltatási szektorban is megjelenjenek olyan mérési eszközök, amelyek lehetőséget nyújtanak az adott szolgáltatás minőségi színvonalának elemzésére, és szükség esetén a minőség fejlesztésre...
After a short introduction to creativity this paper discusses the research findings of a survey carried out in Hungary during the spring of 2004 by the Competitiveness Research Centre at the Corvinus University of Budapest. The main goal of the survey was to describe the competitiveness of the...
This paper reports the results of a study that attempts to assess the effects of decision making circumstances focusing mainly on the approaches applied and the managerial skills and capabilities the decision makers built on during concrete strategic decision making procedures. The study was...