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  • Search: subject_exact:"Öffentliche Dienstleistung"
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Year of publication
Subject
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Öffentliche Dienstleistung 4,602 Public services 4,381 Öffentlicher Sektor 528 Theorie 509 Public sector 503 Theory 493 Privatisierung 427 Großbritannien 411 United Kingdom 391 Deutschland 387 Privatization 376 Germany 355 Dienstleistungsqualität 339 Service quality 335 EU-Staaten 328 EU countries 326 USA 270 United States 257 Local government 236 Kommunalverwaltung 235 Öffentliche Verwaltung 230 Public administration 229 Öffentlicher Dienst 225 Civil service 200 Kommunale Dienstleistung 199 Public-private partnership 196 Öffentlich-private Partnerschaft 196 Local public services 194 Motivation 181 Welt 169 World 167 Innovation 164 Öffentliche Güter 163 Public goods 160 Öffentliche Ausgaben 156 Outsourcing 155 Dezentralisierung 151 Decentralization 150 Public expenditure 150 Versorgungswirtschaft 145
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Online availability
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Free 994 Undetermined 807
Type of publication
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Article 2,352 Book / Working Paper 2,222 Journal 30
Type of publication (narrower categories)
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Article in journal 1,784 Aufsatz in Zeitschrift 1,784 Graue Literatur 816 Non-commercial literature 816 Aufsatz im Buch 590 Book section 590 Working Paper 532 Arbeitspapier 489 Collection of articles of several authors 280 Sammelwerk 280 Amtsdruckschrift 145 Government document 145 Hochschulschrift 125 Aufsatzsammlung 117 Konferenzschrift 110 Thesis 90 Conference proceedings 69 Case study 48 Fallstudie 48 Bibliografie enthalten 26 Bibliography included 26 Conference paper 26 Konferenzbeitrag 26 No longer published / No longer aquired 16 Advisory report 14 Gutachten 14 Statistik 13 Collection of articles written by one author 12 Sammlung 12 Statistics 12 Forschungsbericht 9 Handbook 9 Handbuch 9 Dissertation u.a. Prüfungsschriften 8 Fallstudiensammlung 8 Mehrbändiges Werk 8 Multi-volume publication 8 Systematic review 8 Übersichtsarbeit 8 Article 6
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Language
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English 3,606 German 617 French 132 Spanish 62 Italian 50 Polish 32 Swedish 27 Undetermined 20 Russian 19 Danish 14 Portuguese 11 Finnish 9 Dutch 9 Norwegian 6 Slovak 4 Croatian 3 Czech 2 Serbian 2 Arabic 1 Georgian 1 Slovenian 1 Ukrainian 1
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Author
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Cox, Helmut 21 Khemani, Stuti 18 Osborne, Stephen P. 18 Besley, Timothy 16 Andrews, Rhys 14 Clifton, Judith 13 Shah, Anwar 13 Gallouj, Fai͏̈z 12 Ambrosius, Gerold 11 Boyne, George A. 11 Christiansen, Vidar 11 Gradus, Raymond 11 Micheletto, Luca 11 Molina, Ezequiel 11 Bailey, Stephen J. 10 Bennedsen, Morten 10 Brosio, Giorgio 10 Iossa, Elisabetta 10 Ahmad, Ehtisham 9 Blankart, Charles B. 9 Djellal, Faridah 9 Eichhorn, Peter 9 Faguet, Jean-Paul 9 Obermann, Gabriel 9 Propper, Carol 9 Schultz, Christian 9 Warner, Mildred 9 Bel, Germà 8 Borck, Rainald 8 Brandt, Torsten 8 Díaz Fuentes, Daniel 8 Hermann, Christoph 8 Jordahl, Henrik 8 Piotrowska-Marczak, Krystyna 8 Radnor, Zoe 8 Resnick, Danielle 8 Schulz-Nieswandt, Frank 8 Valkama, Pekka 8 Vlassopoulos, Michael 8 Walker, Richard M. 8
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Institution
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World Bank 54 OECD 49 National Bureau of Economic Research 20 World Bank Group 15 Weltbank 13 Europäische Kommission 12 Organisation for Economic Co-operation and Development 11 Edward Elgar Publishing 7 Gesellschaft für Öffentliche Wirtschaft 7 European Foundation for the Improvement of Living and Working Conditions 6 Frankreich / Commissariat Général du Plan 6 Gesellschaft für Öffentliche Wirtschaft / Wissenschaftlicher Beirat 6 Kanada / Task Force on Program Review 5 Europäischer Ausschuss der Regionen 4 Europäischer Wirtschafts- und Sozialausschuss 4 Friedrich-Ebert-Stiftung / Abteilung Wirtschafts- und Sozialpolitik 4 IGI Global 4 Asian Development Bank 3 Chartered Institute of Public Finance and Accountancy 3 Civil Service Assembly of the United States and Canada 3 Deutschland / Bundesministerium für Verkehr und Digitale Infrastruktur 3 Duke University / School of Law 3 Duncker & Humblot 3 Europarat 3 Nomos Verlagsgesellschaft 3 African Economic Research Consortium 2 Bucerius Law School 2 Denknetz <Körperschaft> 2 Deutscher Städtetag 2 Deutsches Institut für Entwicklungspolitik 2 Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung 2 Dänemark / Finansministeriet 2 European Centre of Public Enterprises 2 European Centre of Public Enterprises / Deutsche Sektion 2 European Institute of Public Administration 2 Europäische Kommission / Generaldirektion Presse und Kommunikation 2 Forschungs- und Beratungsstelle Arbeitswelt 2 Frankreich / Conseil Économique et Social 2 Fundusz Współpracy 2 Gewerkschaft Öffentliche Dienste, Transport und Verkehr 2
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Published in...
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Public management review 142 International public management journal 71 World Bank E-Library Archive 48 Public performance & management review 43 Public personnel management 42 International journal of public sector management : IJPSM 40 Policy research working paper : WPS 37 World development : the multi-disciplinary international journal devoted to the study and promotion of world development 24 CESifo working papers 23 Policy, finance & management for public-private partnership 23 Annals of public and cooperative economics 21 NBER working paper series 20 Working paper / National Bureau of Economic Research, Inc. 20 Journal of public economics 17 NBER Working Paper 17 Discussion paper series / IZA 16 Discussion paper / Centre for Economic Policy Research 15 Handbook of innovation in public services 15 Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung 15 Administrative Sciences : open access journal 13 Does decentralization enhance service delivery and poverty reduction? 13 World Bank Policy Research Working Paper 13 Oxford review of economic policy 12 Springer eBook Collection 12 Transfer : European review of labour and research ; quarterly review of the ETUI Research Department 11 Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP 11 CESifo Working Paper 10 Economia pubblica : the Italian journal of public economics and law 10 Innovations in financing public services : country case studies 10 Journal of economic policy reform 10 Public service improvement : theories and evidence 10 Transforming public enterprise in Europe and North America : networks, integration and transnationalisation 10 Working paper 10 Beiträge zur öffentlichen Wirtschaft 9 Connecting knowledge and performance in public services : from knowing to doing 9 Europa im Ausverkauf : Liberalisierung und Privatisierung öffentlicher Dienstleistungen und ihre Folgen für die Tarifpolitik 9 International journal of manpower 9 International journal of public sector performance management 9 Journal of nonprofit & public sector marketing 9 National tax journal 9
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Source
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ECONIS (ZBW) 4,455 USB Cologne (EcoSocSci) 76 EconStor 53 USB Cologne (business full texts) 13 OLC EcoSci 3 RePEc 3 ArchiDok 1
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Showing 1 - 50 of 4,604
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Digitalisierung messen : staatliche Leistungsdaten statt digitalpolitischer To-Do-Listen
Lenz, Fulko - 2023
Der bislang verfolgte digitalpolitische Ansatz, in legislaturperiodischen Abständen Digitalstrategien in Form von To-do-Listen zu verfassen, hat mit Blick auf tatsächliche Digitalisierungsfortschritte (zu) wenig Wirkung entfaltet. Statt immer mehr vom Selben zu versuchen und weitere,...
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Responding to information asymmetry in crisis situations : innovation in the time of the COVID-19 pandemic
Phillips, Wendy; Roehrich, Jens K.; Kapletia, Dharm - In: Public management review 25 (2023) 1, pp. 175-198
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Does federalism affect e-government in Germany?
Bartholomae, Florian W.; Nam, Chang-woon; Steinhoff, Peter - 2023
International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...
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Towards a holistic customer value approach in managing public health care services : a developers' view
Komulainen, Hanna; Nätti, Satu; Saraniemi, Saila; … - In: International journal of public sector management 36 (2023) 1, pp. 46-63
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Beyond economic growth : the role of trade unions in the transition to well-being
Nitsche-Whitfield, Peter - 2023
It is widely accepted that the pursuit of economic growth is becoming increasingly infeasible and undesirable, necessitating substantial changes to European economies. European economic activity in terms of emissions, resource use, pollution and impacts on biodiversity is ecologically...
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Delivering next-generation public services through mobile technology
Bajpai, Nirupam; Beriya, Abhishek; Biberman, John; … - 2022
With the ongoing dramatic drop in prices for smartphones in India and the broader developing world, new frontiers are opening up for the incorporation of mobile technology into public service delivery. Mobile services in the fields of education and health have already been widely disseminated,...
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Long-run effects of local government mergers on educational attainment and income
Sandsør, Astrid Marie Jorde; Falch, Torberg; Strøm, Bjarne - In: Oxford bulletin of economics and statistics 84 (2022) 1, pp. 185-213
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Do anti-corruption messages improve public service delivery? : insights from a lab-in-the-field experiment in Burundi
Falisse, Jean-Benoît; Leszczynska, Nastassia - In: The journal of development studies 58 (2022) 1, pp. 96-114
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Contracting out welfare services : how are private contractors held accountable?
Blomqvist, Paula; Winblad, Ulrika - In: Public management review 24 (2022) 2, pp. 233-254
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Digitale Daseinsvorsorge in ländlichen Räumen und wie sie gestaltet werden kann
Berg, Matthias; Lampe, Sabrina; Scherr, Simon; Schmitt, Anna - 2022
Die Sicherstellung der Versorgung in Bezug auf das menschliche Dasein umfasst neben Aufgabenbereichen wie Energie, Wasser oder medizinischer Versorgung zunehmend auch digitale Infrastrukturen und Angebote. Ländliche Räume stehen dabei infolge geringerer Siedlungsdichte und des demografischen...
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Reflections on the COVID moment and life beyond neoliberalism
Crouch, Colin - In: Transfer : the European review of labour and research ; … 28 (2022) 1, pp. 31-45
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Responses to irregularly staying migrants in Ireland
Polakowski, Michał; Quinn, Emma - 2022
Irregularly staying migrants are more likely to face material deprivation, instability and are more vulnerable to exploitation and crime than legal residents (FRA, 2011). Ultimately, they may face deportation to their country of origin. The fear of detection and deportation can lead to...
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Does accountability undermine service delivery? : the impact of devolving agriculture in Ghana
Resnick, Danielle - In: The European journal of development research 34 (2022) 2, pp. 1003-1029
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Invigorating care farm ecosystem based on public service innovation : case of South Korea
Lee, Hodong; Kim, Bo-Young - In: Administrative Sciences : open access journal 12 (2022) 2, pp. 1-19
Recently, the importance of care farming has been emphasized worldwide for the purpose of public health and healing, and, in particular, discussions on innovative transformation and expansion of the care farm ecosystem have continued in terms of convergence of agriculture and welfare. This study...
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Harnessing the potential of big data in post-pandemic Southeast Asia
Asian Development Bank - 2022
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Essential rural services in the Nordic Region : challenges and opportunities
Slätmo, Elin; Bogason, Ágúst; Vasilevskaya, Anna; … - Nordregio <Körperschaft> - 2022
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A clean audit and service delivery comparative study of two municipalities in Mpumalanga province in South Africa
Rukuni, Tarisai Fritz; Maramura, Tafadzwa Clementine; … - In: International Journal of Research in Business and … 11 (2022) 10, pp. 242-255
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Analysis of citizen satisfaction in municipal services
Romero-Subia, José Fernando; Río, Juan Antonio Jimber del - In: Economies : open access journal 10 (2022) 9, pp. 1-24
Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials on the quality of public services provided by the municipality. The...
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Effects of digital public services on trades in green goods : does institutional quality matter?
Le Thanh Ha; To Trung Thanh - In: Journal of innovation & knowledge : JIK 7 (2022) 1, pp. 1-11
This is the first attempt to examine empirically the effects of the implementation of digital public services (DPS) on the value of trade in green goods (TGG). By applying diverse econometric techniques to a sample of 25 European economies for the period 2012-2019, the results show that DPS...
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Impact of organizational culture on organisational performance : a study on the employees in educational institutions
Korma, Mesfin; Kolloju, Naveen; Kummitha, Harshavardhan … - In: Business systems research : a system view accross … 13 (2022) 1, pp. 138-155
Background: The purpose of the paper is to assess organisational culture's role on the performance of employees in the educational sector. Objectives: The paper seeks to address: what type of organisational culture is contributing to organisational performance, how organisational learning can be...
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The impact of local government capacity on public service delivery : lessons learned from decentralized Indonesia
Setiawan, Arif; Ciptoheriyanto, Priyono; … - In: Economies : open access journal 10 (2022) 12, pp. 1-13
The issue of poor local government capacity has been considered one of the problems impeding the implementation of decentralization, especially in developing countries. This study addresses this issue in the case of Indonesia, a country that has implemented massive decentralization...
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Governance of the Service Delivery Chain for Youth Mental Health in Lithuania: Key Findings From a Public Sector Employee Survey
World Bank - 2022
There is a youth mental health crisis in Lithuania. Mental health challenges have several delirious consequences for the youth, including poor performance in school and negative outcomes later in life such as substance abuse, poor health, unemployment, and incarceration. Addressing this crisis...
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Organizations and efficiency in public services : the case of English lighthouses revisited
Bogart, Dan; Buxton Dunn, Oliver; Alvarez-Palau, Eduard … - In: Economic inquiry 60 (2022) 2, pp. 975-994
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Pandemic effects on public service employment in Australia
Colley, Linda; Woods, Shelley; Head, Brian William - In: The economic and labour relations review : ELRR 33 (2022) 1, pp. 56-79
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Research ecosystem strengthening through the development of a public affairs index to support the devolved system of government in Kenya
Lutta, Paul; Naeku, Cecilia; Ngugi, Rose; Nguli, Judith; … - 2022
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GenDis: zur Bereitstellung gesellschaftlich notwendiger Dienstleistungen in Deutschlands Regionen : Clusteranalyse zur Untersuchung regionaler Infrastrukturen
Sonnenburg, Anja - 2022
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Why do some labour alliances succeed in politicizing Europe across borders? : a comparison of the Right2Water and Fair Transport European citizens' initiatives
Szabó, Imre; Golden, Darragh; Erne, Roland - In: Journal of common market studies : JCMS 60 (2022) 3, pp. 634-652
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A European equivalence scale for public in-kind transfers
Aaberge, Rolf; Langørgen, Audun; Lindgren, Petter Y. - 2022
This paper introduces a theory-based equivalence scale for public in-kind transfers, which justifies comparison of distributions of extended income (cash income plus the value of public services) between European countries. We demonstrate the usefulness of the proposed equivalence scale in an...
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Safeguarding the provision of public services in rural border areas : a case study of the Greater Region
Mangels, Kirsten; Wohland, Julia - In: Border Futures - Zukunft Grenze - Avenir Frontière : …, (pp. 264-303). 2022
In the context of demographic change and the associated shrinking and aging of the population, the safeguarding of public services in rural areas faces great challenges. Rural border areas find themselves in a unique situation due to their location, and must overcome additional challenges if...
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Experiences of innovation in public services for sustainable urban mobility
Cruz, Silvia Stuchi; Paulino, Sônia Regina - In: Journal of urban management 11 (2022) 1, pp. 108-122
The article aims to analyze non-motorized transport initiatives by adopting the innovation-in-services approach based on multi-agents. We selected ten cases in the municipality of Sao Paulo, Brazil. Our findings identified innovations in the local context in the treatment of infrastructure for...
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Remittance dependence, support for taxation and quality of public services in Africa
Konte, Maty; Ndubuisi, Gideon Onyewuchi - 2022
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The role of public services quality in shaping migration intentions in Central, Eastern and Southeastern Europe
Raggl, Anna Katharina - In: Focus on European economic integration (2022) 3, pp. 7-30
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What enhances service delivery in public hospitals in Kenya? : the role of total quality management practices
Wandie, Rebecca Wangare; Muathe, Stephen - In: International Journal of Research in Business and … 11 (2022) 7, pp. 1-8
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Revealing a hidden cost : determining the public service cost of poverty in Ireland
Collins, Micheál L. - 2022
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Critical issues on social accountability in Mozambique
Forquilha, Salvador; Gonçalves, Euclides - 2022
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Nudging the nudger : a field experiment on the effect of performance feedback to service agents on increasing organ donor registrations
House, Julian; Lacetera, Nicola; Macis, Mario; Mažar, Nina - 2022
We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates....
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Langtermijneffecten van persoonlijke dienstverlening in WW : effecten op kans op werk en uitstroom uit WW 30 maanden na ww-instroom : eindrapport
Vervliet, Tobias; Heyma, Arjan - 2022
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Citizens mistreatment among public servants in social public services
Kozjek, Tatjana; Brezovar, Nejc - In: Danube : law and economics review 13 (2022) 2, pp. 82-106
Public servants' decisions that are inconsistent with citizens' interests can lead to the mistreatment of public servants. The purpose of the research was to found out how the HRM practices in public organizations are related to the perception of fairness (procedural and distributive justice),...
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The development of Public-Private Partnership (PPP) in Poland : selected examples
Myszczyszyn, Janusz - In: Journal of Eastern Europe research in business & … 2022 (2022), pp. 1-11
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Public administration reforms in Greece during the economic adjustment programmes
Nikitas, Vasilis; Vasilopoulou, Vasiliki - 2022
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Roma and bureaucrats : a field experiment in the Czech Republic
Mikula, Stepan; Montag, Josef - 2022
This paper tests for discriminatory treatment of the Roma minority by public officials in the Czech Republic. Our focus is on public servants at local job centers whose job is to advise unemployed individuals and process applications for unemployment benefit. Our experimental design facilitates...
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Policy-making, trust and the demand for public services : evidence from a nationwide family planning program
Leon-Ciliotta, Gianmarco; Zejcirovic, Dijana; … - 2022
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How can we improve air pollution? : try increasing trust first
Hoffmann, Bridget; Scartascini, Carlos G.; Cafferata, … - In: Environment and development economics 27 (2022) 5, pp. 393-413
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The political hourglass : opportunistic behavior in local government policy decisions
Higuera Molina, Emilio José de la; Esteve, Marc; … - In: International public management journal 25 (2022) 5, pp. 767-784
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Disclosing public values : citizens' perspectives based on group model building
Vaandrager, David; Marks, Peter - In: Public performance & management review 45 (2022) 2, pp. 282-307
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European network of public employment services : service delivery by public employment services in the wake of the COVID-19 crisis
Düll, Nicola; Vetter, Tim; Nguyen, Truc - Europäische Kommission / Generaldirektion … - 2022
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An assessment of the impact of the drivers of outsourcing on service delivery in organisational networks
Dude, Ugne; Zitkiene, Rima; Kazlauskiene, Egle - In: Montenegrin journal of economics 18 (2022) 3, pp. 169-182
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Fostering digital innovations to accelerate service delivery in South African Local Government
Shava, Elvin; Vyas-Doorgapersad, Shikha - In: International Journal of Research in Business and … 11 (2022) 2, pp. 83-91
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Public service delivery and free riding : experimental evidence from India
Armand, Alex; Augsburg, Britta; Bancalari, Antonella - 2022
This paper provides novel evidence on the trade-off between public service delivery and free riding in low- and middle-income countries. We implement a field experiment in the slums of two major Indian cities, where inadequate access to sanitation restricts residents to either free ride, by...
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The role and challenges of public service organisations in the labour market integration of refugees : a relational perspective analysing integration measures in Austria, Finland,...
Bešić, Almina; Fóti, Klára; Vasileva, Veronika - In: European management review : EMR 19 (2022) 2, pp. 207-221
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