Der bislang verfolgte digitalpolitische Ansatz, in legislaturperiodischen Abständen Digitalstrategien in Form von To-do-Listen zu verfassen, hat mit Blick auf tatsächliche Digitalisierungsfortschritte (zu) wenig Wirkung entfaltet. Statt immer mehr vom Selben zu versuchen und weitere,...

International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...

It is widely accepted that the pursuit of economic growth is becoming increasingly infeasible and undesirable, necessitating substantial changes to European economies. European economic activity in terms of emissions, resource use, pollution and impacts on biodiversity is ecologically...

With the ongoing dramatic drop in prices for smartphones in India and the broader developing world, new frontiers are opening up for the incorporation of mobile technology into public service delivery. Mobile services in the fields of education and health have already been widely disseminated,...

Die Sicherstellung der Versorgung in Bezug auf das menschliche Dasein umfasst neben Aufgabenbereichen wie Energie, Wasser oder medizinischer Versorgung zunehmend auch digitale Infrastrukturen und Angebote. Ländliche Räume stehen dabei infolge geringerer Siedlungsdichte und des demografischen...

Irregularly staying migrants are more likely to face material deprivation, instability and are more vulnerable to exploitation and crime than legal residents (FRA, 2011). Ultimately, they may face deportation to their country of origin. The fear of detection and deportation can lead to...

Recently, the importance of care farming has been emphasized worldwide for the purpose of public health and healing, and, in particular, discussions on innovative transformation and expansion of the care farm ecosystem have continued in terms of convergence of agriculture and welfare. This study...

Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials on the quality of public services provided by the municipality. The...

This is the first attempt to examine empirically the effects of the implementation of digital public services (DPS) on the value of trade in green goods (TGG). By applying diverse econometric techniques to a sample of 25 European economies for the period 2012-2019, the results show that DPS...

Background: The purpose of the paper is to assess organisational culture's role on the performance of employees in the educational sector. Objectives: The paper seeks to address: what type of organisational culture is contributing to organisational performance, how organisational learning can be...

The issue of poor local government capacity has been considered one of the problems impeding the implementation of decentralization, especially in developing countries. This study addresses this issue in the case of Indonesia, a country that has implemented massive decentralization...

There is a youth mental health crisis in Lithuania. Mental health challenges have several delirious consequences for the youth, including poor performance in school and negative outcomes later in life such as substance abuse, poor health, unemployment, and incarceration. Addressing this crisis...

This paper introduces a theory-based equivalence scale for public in-kind transfers, which justifies comparison of distributions of extended income (cash income plus the value of public services) between European countries. We demonstrate the usefulness of the proposed equivalence scale in an...

In the context of demographic change and the associated shrinking and aging of the population, the safeguarding of public services in rural areas faces great challenges. Rural border areas find themselves in a unique situation due to their location, and must overcome additional challenges if...

The article aims to analyze non-motorized transport initiatives by adopting the innovation-in-services approach based on multi-agents. We selected ten cases in the municipality of Sao Paulo, Brazil. Our findings identified innovations in the local context in the treatment of infrastructure for...

We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates....

Public servants' decisions that are inconsistent with citizens' interests can lead to the mistreatment of public servants. The purpose of the research was to found out how the HRM practices in public organizations are related to the perception of fairness (procedural and distributive justice),...

This paper tests for discriminatory treatment of the Roma minority by public officials in the Czech Republic. Our focus is on public servants at local job centers whose job is to advise unemployed individuals and process applications for unemployment benefit. Our experimental design facilitates...

This paper provides novel evidence on the trade-off between public service delivery and free riding in low- and middle-income countries. We implement a field experiment in the slums of two major Indian cities, where inadequate access to sanitation restricts residents to either free ride, by...