EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Research Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject_exact:"After-Sales-Management"
Narrow search

Narrow search

Year of publication
Subject
All
Customer service 2,383 Kundenservice 2,383 Beziehungsmarketing 841 Relationship marketing 841 United States 634 USA 633 Dienstleistungsqualität 609 Service quality 609 Customer satisfaction 531 Kundenzufriedenheit 531 Consumer behaviour 366 Konsumentenverhalten 366 Deutschland 347 Germany 344 Theorie 293 Theory 293 Beschwerdemanagement 205 Complaint management 205 Dienstleistungssektor 135 Service industry 134 Bundling strategy 123 Leistungsbündel 123 Emotion 109 Dienstleistung 92 Salespeople 91 Verkaufspersonal 91 E-commerce 90 Online-Handel 89 Service management 89 Dienstleistungsmanagement 87 E-Business 87 E-business 87 Einzelhandel 81 Lieferantenmanagement 80 Retail trade 80 Supplier relationship management 80 Callcenter 73 Call centre 72 Arbeitsverhalten 64 Work behaviour 64
more ... less ...
Online availability
All
Undetermined 472 Free 168
Type of publication
All
Article 1,641 Book / Working Paper 761 Journal 11
Type of publication (narrower categories)
All
Article in journal 1,211 Aufsatz in Zeitschrift 1,211 Aufsatz im Buch 421 Book section 421 Hochschulschrift 223 Thesis 186 Graue Literatur 152 Non-commercial literature 152 Arbeitspapier 81 Working Paper 81 Collection of articles of several authors 79 Sammelwerk 79 Case study 70 Fallstudie 70 Bibliografie enthalten 48 Bibliography included 48 Ratgeber 44 Guidebook 42 Aufsatzsammlung 35 Konferenzschrift 21 Collection of articles written by one author 15 Lehrbuch 15 Sammlung 15 Textbook 15 Conference proceedings 14 Dissertation u.a. Prüfungsschriften 10 Handbook 10 Handbuch 10 Amtsdruckschrift 8 Government document 8 Conference paper 7 Konferenzbeitrag 7 Accompanied by computer file 4 Company information 4 Elektronischer Datenträger als Beilage 4 Firmeninformation 4 Forschungsbericht 3 Commentary 2 Elektronischer Datenträger 2 Glossar enthalten 2
more ... less ...
Language
All
English 1,646 German 772 French 5 Undetermined 2 Finnish 1 Spanish 1
Author
All
Stauss, Bernd 15 Pepels, Werner 13 Thomas, Oliver 12 Fellmann, Michael 8 Gelbrich, Katja 8 Mattila, Anna S. 8 McColl-Kennedy, Janet R. 8 Ruyter, Ko de 8 Gouthier, Matthias 7 Gouthier, Matthias H. J. 7 Schlicker, Michael 7 Walsh, Gianfranco 7 Bowen, David E. 6 Dixon, Matthew 6 Gierl, Heribert 6 Grewal, Dhruv 6 Gustafsson, Anders 6 Hinterhuber, Hans H. 6 Netessine, Serguei 6 Nüttgens, Markus 6 Walter, Philipp 6 Wirtz, Jochen 6 Bauer, Hans H. 5 Bliemel, Friedhelm 5 Coenen, Christian 5 DeLisi, Rick 5 Edvardsson, Bo 5 Ellinger, Alexander E. 5 Fassott, Georg 5 Groth, Markus 5 Haas, Alexander 5 Helmke, Stefan 5 Kumar, Anuj 5 Lucas, Robert W. 5 Luczak, Holger 5 Sharma, Piyush 5 Sirianni, Nancy J. 5 Streukens, Sandra 5 Söderlund, Magnus 5 Baker, Melissa A. 4
more ... less ...
Institution
All
Books on Demand GmbH <Norderstedt> 6 Springer Fachmedien Wiesbaden 5 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Europäische Kommission 2 Friedrich-Schiller-Universität Jena 2 Fördergesellschaft Marketing an der Universität Augsburg 2 Harvard Graduate School of Business Administration 2 IGI Global 2 Institut für Technik der Betriebsführung 2 Kundendienstverband Deutschland 2 RWTH Aachen 2 Shaker Verlag 2 Vivento-Customer-Services <Bonn> 2 AMACOM 1 Bergische Universität Wuppertal 1 Conference Board 1 DaimlerChrysler AG / Global Service & Parts 1 Deutsch-Französische Unternehmertage <2, 1997, Straßburg> 1 Deutscher Universitäts-Verlag GmbH 1 Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen 1 Droege & Comp. <Düsseldorf> 1 Duncker & Humblot 1 ESCP-EAP European School of Management 1 Erasmus Research Institute of Management 1 Europäische Kommission / Generaldirektion Wettbewerb 1 Europäischer Wirtschafts- und Sozialausschuss 1 Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen 1 Forschungsstelle Automobilwirtschaft <Bamberg> 1 Forum Berufsbildung 1 Fraunhofer-Institut für Produktionstechnologie IPT 1 Förderkreis des Verbandes Deutscher Verkehrsunternehmen 1 GABAL-Verlag GmbH 1 Gesellschaft für Logistik und Spedition <Viernheim> 1 Handwerkskammer Berlin 1 Industrie-Kontakt-Seminar <33, 1999, Kaiserslautern> 1 Institut für Systemtechnik und Innovationsforschung 1 Institut für Technik der Betriebsführung im Handwerk 1 Institute of Leadership and Management <London> 1 Instituto Valenciano de Investigaciones Económicas 1 Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz> 1
more ... less ...
Published in...
All
Journal of retailing and consumer services 47 Journal of service research : JSR 40 The journal of services marketing 37 Journal of business research : JBR 35 International journal of hospitality management 32 The service industries journal 24 Journal of service management 22 International journal of services and operations management 20 Services marketing quarterly 16 Journal of service research 15 Europäische Hochschulschriften / 5 14 Gabler Edition Wissenschaft 14 Industrial marketing management : the international journal for industrial and high-tech firms 14 Managing service quality : MSQ ; an international journal 14 Harvard-Business-Manager : das Wissen der Besten 13 Journal of the Academy of Marketing Science 13 Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg 12 Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen 12 Journal of air transport management 12 Journal of hospitality marketing & management 12 Tourism management : research, policies, practice 12 European journal of marketing : EJM 11 The TQM journal : the international review of organizational improvement 11 Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst 10 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 10 International journal of production economics 10 Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg 9 European journal of operational research : EJOR 9 Harvard business review : HBR 9 Journal of marketing 9 Journal of retailing 9 Journal of service theory and practice : JSTP 9 Psychology & marketing 9 Service business 9 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 9 Business horizons 8 Grundlagen des After Sales Marketing 8 International journal of production research 8 International journal of quality & reliability management 8 International journal of quality and service sciences 8
more ... less ...
Source
All
ECONIS (ZBW) 2,396 USB Cologne (EcoSocSci) 17
Showing 1 - 50 of 2,413
Cover Image
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen; Streukens, Sandra - In: Journal of service management 33 (2022) 2, pp. 197-209
Persistent link: https://ebtypo.dmz1.zbw/10012880723
Saved in:
Cover Image
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://ebtypo.dmz1.zbw/10012880726
Saved in:
Cover Image
Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://ebtypo.dmz1.zbw/10012880733
Saved in:
Cover Image
Customs Administration
Balandina, G - 2021
The 2020 was the final year for implementing fundamental policy documents that determined the development vector of the customs authorities of the Russian Federation in the expiring decade, i.e. the RF FCS Comprehensive Development Program until 2020 and the Development Strategy of the Customs...
Persistent link: https://ebtypo.dmz1.zbw/10013212680
Saved in:
Cover Image
E-Commerce Websites, Consumer Order Fulfillment and After-Sales Service Satisfaction : The Customer Is Always Right, even after the Shopping Cart Check-Out!
Camilleri, Mark Anthony - 2021
Purpose: This research identifies the critical factors of online service delivery of electronic commerce (ecommerce) websites, including website attractiveness, website functionality, website security and consumer fulfillment during an unprecedented Coronavirus (COVID-19) pandemic....
Persistent link: https://ebtypo.dmz1.zbw/10013225504
Saved in:
Cover Image
Timely After-Sales Service and Technology Adoption : Evidence from the Off-Grid Solar Market in Uganda
Kundu, Amrita; Ramdas, Kamalini - 2021
Adoption and continued use of novel technologies has the potential to significantly accelerate social and economic development in emerging markets. In this paper, we examine to what extent timely after-sales service — i.e., fast resolution of repair tasks — impacts technology adoption in...
Persistent link: https://ebtypo.dmz1.zbw/10013216072
Saved in:
Cover Image
Customer Return Rate Evolution
El Kihal, Siham; Erdem, Tulin; Schulze, Christian; … - 2021
Customer return rate evolution—whether return rates decrease or increase over the course of the customer-firm relationship—is of great economic importance to retailers. Analyzing the complete purchase and return behavior of about 8,000 customers of an online fashion retailer over seven...
Persistent link: https://ebtypo.dmz1.zbw/10013217450
Saved in:
Cover Image
Pricing strategy in the product and service market
Xia, Yu; Xie, Jiaping; Zhu, Weijun; Liang, Ling - In: Journal of management science and engineering 6 (2021) 2, pp. 211-234
Existing studies have mainly focused on pricing in either primary markets or aftermarkets. However, in practice, prices in primary markets and aftermarkets are closely correlated. This study examines the joint pricing strategy in both primary markets and aftermarkets based on customer utility...
Persistent link: https://ebtypo.dmz1.zbw/10013206271
Saved in:
Cover Image
The effect of service quality on customer satisfaction in an automotive after-sales service
Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12
Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the...
Persistent link: https://ebtypo.dmz1.zbw/10012507332
Saved in:
Cover Image
Applications and implications of service robots in hospitality
Tuomi, Aarni; Tussyadiah, Iis P.; Stienmetz, Jason - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 232-247
Persistent link: https://ebtypo.dmz1.zbw/10012520149
Saved in:
Cover Image
When offline stores reduce online returns
Hirche, Christian F.; Bijmolt, Tammo H. A.; Gijsenberg, … - 2021
Persistent link: https://ebtypo.dmz1.zbw/10012522241
Saved in:
Cover Image
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.; Gijsenberg, Maarten J.; Bijmolt, … - 2021
Persistent link: https://ebtypo.dmz1.zbw/10012522247
Saved in:
Cover Image
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88
Persistent link: https://ebtypo.dmz1.zbw/10012583799
Saved in:
Cover Image
Queue configurations and servers' customer orientation : an experimental investigation
Song, Hummy; Armony, Mor; Roels, Guillaume - 2021
Persistent link: https://ebtypo.dmz1.zbw/10012798906
Saved in:
Cover Image
Building the e-commerce supply chain of the future : what influences consumer acceptance of alternative places of delivery on the last-mile
Asdecker, Björn - In: Logistics 5 (2021) 4, pp. 1-17
Background: To cope with the expected further growth in e-commerce and to be able to continue delivering at low costs, new concepts for the last-mile are needed. This paper reviews the literature and qualitatively investigates which factors influence the acceptance of four alternative...
Persistent link: https://ebtypo.dmz1.zbw/10012818012
Saved in:
Cover Image
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman; Palilati, Alida; Madjid, Rahmat; Bua, … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 961-970
Persistent link: https://ebtypo.dmz1.zbw/10012692597
Saved in:
Cover Image
New insights in online fashion retail returns from a customers' perspective and their dynamics
Stöcker, Björn; Baier, Daniel; Brand, Benedikt M. - In: Journal of business economics : JBE 91 (2021) 8, pp. 1149-1187
Persistent link: https://ebtypo.dmz1.zbw/10012653335
Saved in:
Cover Image
After-sales services, brand equity and purchasing intention to buy second-hand product
Habib, Muhammad Danish; Sarwar, Muhammad Arslan - In: Rajagiri management journal 15 (2021) 2, pp. 129-144
Purpose: This study aims to examine the concept of brand equity and willingness to buy second-hand products in the automobile context. The customer-based brand equity model is used as a theoretical lens to examine after-sales services, brand credibility and brand loyalty as drivers of brand...
Persistent link: https://ebtypo.dmz1.zbw/10012658921
Saved in:
Cover Image
Misselling consumer awareness study : circumstances surrounding the occurence of misselling
Martysz, Czesław Bartłomiej; Rakowski, Jan Piotr - In: International journal of management and economics 57 (2021) 2, pp. 121-137
Misselling is the sale of financial services that do not meet the needs of consumers or in the manner or the way they are sold, which is not appropriate to the nature of those services. The first aim of this article is to characterise the misselling phenomenon and present the most important...
Persistent link: https://ebtypo.dmz1.zbw/10012606175
Saved in:
Cover Image
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492
Persistent link: https://ebtypo.dmz1.zbw/10012666399
Saved in:
Cover Image
Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Islam, Mohammad Tazul; Yesmin, Rexona; Rahman, Lamiya; … - 2021
Persistent link: https://ebtypo.dmz1.zbw/10012484578
Saved in:
Cover Image
Online Experience in Last-Mile Delivery and Future Purchase Intentions in Pakistan : The Role of Customer Satisfaction
Ain, Quratul; Siddiqui, Danish Ahmed - 2021
In the new market environment, customer experience has become a source of competitive advantage. The purpose of this paper is to understand the role of post-purchase logistic services on customer satisfaction and future purchase decision in Pakistan. For this, we modified the Cao et. al. (2018)...
Persistent link: https://ebtypo.dmz1.zbw/10013249963
Saved in:
Cover Image
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P; Rahul R - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 1115-1122
Persistent link: https://ebtypo.dmz1.zbw/10012545389
Saved in:
Cover Image
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi; Surya H - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 651-656
Persistent link: https://ebtypo.dmz1.zbw/10012506260
Saved in:
Cover Image
Service quality of e-Commerce logistics services
Sankar, Jeganathan Gomathi; Gopalakrishnan T - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 672-677
Persistent link: https://ebtypo.dmz1.zbw/10012506687
Saved in:
Cover Image
Post-transaction phase of logistics customer service in the management of companies providing transport services
Kadłubek, Marta - In: European research studies 23 (2020) 4, pp. 1035-1046
Persistent link: https://ebtypo.dmz1.zbw/10012511307
Saved in:
Cover Image
Customer's satisfaction on logistics service quality provided by innovative e-commerce sites
Neeraja, B.; Venkatesh, O. S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 697-702
Persistent link: https://ebtypo.dmz1.zbw/10012522897
Saved in:
Cover Image
Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh; Nika, Abid Suhail - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 323-357
Persistent link: https://ebtypo.dmz1.zbw/10012583776
Saved in:
Cover Image
Service Design for a Holistic Customer Experience : A Process Framework
Bellos, Ioannis - 2020
Modern service design practices conceptualize services as multi-step processes. At each step, customers derive an uncertain value, which depends on a functional benefit and a subjective experience. The latter may depend on experiences realized at previous steps. Service designs determine the...
Persistent link: https://ebtypo.dmz1.zbw/10012856589
Saved in:
Cover Image
Call Center Service Level : A Customer Experience Model From Bench-Marking and Multivariate Analysis
Marco, Colin - 2020
Objective: This paper aims to study the experience of call center service customers from the academic and corporate perspectives; it proposes a management model focused on looking after the customer's experience during a phone interaction.Methodology: The methodology of this article adopts the...
Persistent link: https://ebtypo.dmz1.zbw/10012828094
Saved in:
Cover Image
Customers Services' Assessment in Banks
Mohd Ali, Badruldeen - 2020
In such high competitive environment customer satisfaction is very important in order to keep customers and being sure that customers are not going to shift into other banks. Therefore, a bank has to understand the needs and wants of customers and responds as fast as they can. However, there are...
Persistent link: https://ebtypo.dmz1.zbw/10012828396
Saved in:
Cover Image
Customer Preferences for Delivery Service Attributes in Attended Home Delivery
Amorim, Pedro - 2020
Retailers face increasing competitive pressure to determine how best to deliver products purchased on-line to the end customer. As online retailing grows, so does the need for retailers to establish an appropriate fulfillment strategy. This is particularly true in grocery where the customer must...
Persistent link: https://ebtypo.dmz1.zbw/10012835077
Saved in:
Cover Image
Customer service at independent retail food chains in Kwazulu-Natal
Tlapana, Tshepo - In: Expert journal of marketing 8 (2020) 2, pp. 89-98
Persistent link: https://ebtypo.dmz1.zbw/10012613043
Saved in:
Cover Image
Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...
Persistent link: https://ebtypo.dmz1.zbw/10012503254
Saved in:
Cover Image
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek - In: International Journal of Research in Business and … 9 (2020) 2, pp. 133-138
Persistent link: https://ebtypo.dmz1.zbw/10012211403
Saved in:
Cover Image
Customization and Returns
Esenduran, Gokce - 2020
Recent advances in information technology, advanced manufacturing (robotics, 3D printing, etc.) and logistics allow firms to customize their products to the specifications of individual consumers, who, of course like such products more than the standard ones. However, in an unlikely event that...
Persistent link: https://ebtypo.dmz1.zbw/10012847998
Saved in:
Cover Image
How customers motive attributions impact intentions to use an interactive kiosk in-store
Van de Sanden, Stephanie; Willems, Kim; Brengman, Malaika - In: Journal of retailing and consumer services 66 (2022), pp. 1-
Persistent link: https://ebtypo.dmz1.zbw/10013209666
Saved in:
Cover Image
Product-service systems in Egypt : a multicase evaluation of field repair
Owida, Aly; Byrne, P. J.; Heavey, Cathal; El-Kilany, … - In: International journal of emerging markets 17 (2022) 2, pp. 505-529
Persistent link: https://ebtypo.dmz1.zbw/10012886393
Saved in:
Cover Image
Behavioural consequences of verbally expressed and unexpressed customer rage emotions
Awasthi, Ashwini K.; Kumar, Vineet - In: Journal of consumer marketing 39 (2022) 1, pp. 133-144
Persistent link: https://ebtypo.dmz1.zbw/10013165322
Saved in:
Cover Image
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker; Abu Khait, Rawan; Faridahwati Mohd … - In: Total quality management & business excellence 33 (2022) 3/4, pp. 278-296
Persistent link: https://ebtypo.dmz1.zbw/10013166863
Saved in:
Cover Image
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua; Lin, Xi - In: Total quality management & business excellence 33 (2022) 5/6, pp. 489-508
Persistent link: https://ebtypo.dmz1.zbw/10013166889
Saved in:
Cover Image
Optimization of after-sales services with spare parts consumption and repairman travel
Sun, Mingyao; Ng, C. T.; Wu, Feng; Cheng, T. C. E. - In: International journal of production economics 244 (2022), pp. 1-11
Persistent link: https://ebtypo.dmz1.zbw/10013185392
Saved in:
Cover Image
Latinas on the line : invisible information workers in telecommunications
Villa-Nicholas, Melissa - 2022
"Latinas on the Line provides a compelling analysis and historical and theoretical grounding of the oral histories, never before seen, of Latina information workers in the Bell System from their entrance in 1973 to their retirements by 2015. Author Melissa Villa-Nicholas demonstrates the...
Preview
Preview
Persistent link: https://ebtypo.dmz1.zbw/10012533747
Saved in:
Cover Image
Emotional dissonance among frontline hospitality employees : an exploratory study examining habituation theory using fMRI
Choi, Woosik Danny; Kelley, Timothy; Walden, Eric; … - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 1, pp. 174-188
Persistent link: https://ebtypo.dmz1.zbw/10012794079
Saved in:
Cover Image
Customer prioritization, product complexity and business ties : implications for job stress and customer service performance
Yeniaras, Volkan; Kaya, Ilker - In: The journal of business & industrial marketing 37 (2022) 2, pp. 417-432
Persistent link: https://ebtypo.dmz1.zbw/10012798432
Saved in:
Cover Image
Ways to measure loyalty of service users
Quang Dang Nguyen; Khoa Van Nguyen; Kolosova, Olga - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18
Persistent link: https://ebtypo.dmz1.zbw/10012799973
Saved in:
Cover Image
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of the Academy of Marketing Science 50 (2022) 1, pp. 85-107
Persistent link: https://ebtypo.dmz1.zbw/10012819742
Saved in:
Cover Image
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel; Chaker, Nawar N.; Zablah, Alex R.; … - In: Journal of the Academy of Marketing Science 50 (2022) 2, pp. 388-409
Persistent link: https://ebtypo.dmz1.zbw/10012819765
Saved in:
Cover Image
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370
Persistent link: https://ebtypo.dmz1.zbw/10013190938
Saved in:
Cover Image
The impact of customer's training of digital banking services on its acceptability by customers' in India
Bansal, Nitin; Pareek, Nishtha; Nigam, Abhinav - In: International journal of business and globalisation : IJBG 30 (2022) 2, pp. 207-231
Persistent link: https://ebtypo.dmz1.zbw/10013194076
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Contact us
  • Imprint
  • Privacy

Loading...