Search Results - subject_exact:"After-Sales-Management"

Rentabilität von After-Sales-Services in mittelständischen Unternehmen des Maschinen- und Anlagenbaus

Blösch, Dominik - 2017

New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction

Baur, Aaron Wolfgang - 2016

Service Exzellenz - Integrierte Servicestrategieentwicklung in Industrieunternehmen

Ebeling, Jakob - 2016

Optimization approaches for the traveling salesman problem with drone

Agatz, Niels; Bouman, Paul; Schmidt, Marie - 2015

Behavioral appeals to influence product return behavior : theoretical foundations and experimental applications

Pfrang, Thilo - 2015

Breathing down your neck : the impact of queues on customers using a service

Dahm, Martin - 2015

Customer experience and service employee experience : two sides of the same coin

Vaajakallio, Kirsikka; Mattelmaki, Tuuli; Roto, Virpi; … - In: An introduction to industrial service design, (pp. 17-24). 2017

Elektromobil durch die Zukunft : Zukunftsszenarien und neue Dienstleistungen für die Elektromobilität 2030

2017 - 1. Auflage

Kick-ass customer service

Dixon, Matthew; Turner, Scott; DeLisi, Rick - In: Harvard business review : HBR 95 (2017) 1, pp. 110-117

Product return management in online retailing

El Kihal, Siham - 2017

Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution

Hänsel, Martin; Stölzle, Wolfgang - In: Supply Management Research : aktuelle …, (pp. 187-211). 2017

Predictive analysis of emotions for improving customer services

Jain, Vinay Kumar; Kumar, Shishir - In: Applying predictive analytics within the service sector, (pp. 125-134). 2017

A tale of two banks : customer services on Facebook

Dalziel, Nurdilek; Hontoir, Janet - In: Analyzing the strategic role of social networking in …, (pp. 136-156). 2017

From customer service to customer experience : the drivers, risks and opportunities of digital transformation

Boureanu, Lumir - In: Out-thinking organizational communications : the impact …, (pp. 145-155). 2017

What customers crave : how to create relevant and memorable experiences at every touchpoint

Webb, Nicholas J. - 2017

Retourenmanagement im Online-Handel : Kundenverhalten beeinflussen und Kosten senken

Deges, Frank - 2017

More is more : how the best companies go farther and work harder to create knock-your-socks off customer experiences

Morgan, Blake - 2017 - First edition

Introduction: what is customer experience : and why is it important? -- The customer experience today and tomorrow -- The current state of customer experience -- Customers want to do business on their terms -- The growing role of technology in customer experience -- Cleaning up a mess of big...

Special issue: Customer Empowerment : [The second French-German workshop about Consumer Empowerment took place at the University of Karlsruhe (KIT) between January 10 - 11, 2013]

2014

An information stock model of customer behavior in multichannel customer support services

Jerath, Kinshuk; Kumar, Anuj; Netessine, Serguei - 2014 - Rev. vers. of 2012/73/TOM

Comparison of two methods for customer differentiation

Gabor, Adriana F.; Yang, Guangyuan; Axsäter, Sven - 2014

An information stock model of customer behavior in multichannel customer support services

Netessine, Serguei; Jerath, Kinshuk; Kumar, Anuj - 2014 - Rev. vers. of 2014/06/TOM

Liability and risk management in robotics

Palmerini, Erica; Bertolini, Andrea - In: Digital revolution: : challenges for contract law in …, (pp. 225-259). 2016

Woo, wow, and win : service design, strategy, and the art of customer delight

Stewart, Thomas A.; O'Connell, Patricia - 2016 - First edition

Introduction -- Getting to ahhh! -- The service design revolution -- Service design and your strategy -- The first principle: the customer is always right--if it is the right customer -- The second principle: don't surprise and delight your customer--just delight -- The third principle: great...

Warranty fraud management : reducing fraud and other excess costs in warranty and service operations

Kurvinen, Matti; Töyrylä, Ilkka; Murthy, D. N. P. - 2016

Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty...

Data Mining im Retourenmanagement : Evaluation von Retourenmengenprognosen anhand der Transaktionsdaten eines Schuh- und Bekleidungsversandhändlers

Karl, David - In: Mobility in a globalised world 2015, (pp. 190-213). 2016

Achieving brand loyalty in China through after-sales services : with a particular focus on the influences of cultural determinants

Fraß, Alexander - 2016

Customer Relationship Management systems supporting contemporary insurance activity : types, role and conditions

Lis, Marcin - In: New trends in management and production engineering : …, (pp. 73-86). 2016

Customer success : how innovative companies are reducing churn and growing recurring revenue

Mehta, Nick; Steinman, Dan; Murphy, Lincoln - 2016

Machine generated contents note: Part I Customer Success - The History, Organization, and Imperative Chapter 1: The Recurring Revenue Tsunami: Why Customer Success is Suddenly Crucial Chapter 2: The Customer Success Strategy: The New Organization vs. The Traditional Business Model Chapter 3:...

Veränderung von unten

Fuhrmann, Michael; Raith, Jürgen - In: Harvard-Business-Manager : das Wissen der Besten 38 (2016) 3, pp. 64-71

Only the brave : production innovation, service business model innovation, and their impact on performance

Visnjic Kastalli, Ivanka; Wiengarten, Frank; Neely, Andy D. - In: The journal of product innovation management : an … 33 (2016) 1, pp. 36-52

Reifegradmodell zur digitalen Kundeninteraktion im Internet

Jüngst, Johannes - 2016

Ungenutzte Potenziale: Kundenservicedaten in der Marktforschung nutzen

Scharf, Michael - In: Marktforschung der Zukunft - Mensch oder Maschine? : …, (pp. 281-295). 2016

Customer Care Management : Workforce Management & Personaleinsatzplanung im Contact Center

Lamnek, Uwe - 2016 - 1. Auflage

Win the customer : 70 simple rules for sensational service

Martins, Flavio - 2016

Determinants of product return behavior in fashion e-commerce

Matthies, Henrik Bernd Karl - 2016

Consumer returns reduction and information revelation mechanism for a supply chain

Xiao, Tiaojun; Shi, Jing - In: Emerging production optimization issues in supply chain …, (pp. 661-681). 2016

The opt-out effect : marketing strategies that empower consumers and win customer-driven brand loyalty

Smith, Gerald E. - 2016

Airline e-commerce : log on. take off.

Hanke, Michael - 2016

"Since the first few airline tickets were sold online in December 1995, global online travel has grown to generate half a trillion dollars in annual revenue. This development has brought significant changes to airline businesses, travel markets, and consumers. Today, airlines worldwide not only...

Customer relationship management and customer service

Wang, Shiow-Luan - 2016

Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - 2013

A study involving a Global 500 company finds that frontline employees’ perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees...

Demografic change in the CEP sector

Kutlu, Cigdem; Bioly, Sascha; Klumpp, Matthias - 2013

Customer service : skills for success

Lucas, Robert W. - 2015 - 6. ed., internat. student ed.

Die Macht der Kommunikation über Kundenservice und -zufriedenheit in der Touristik

Ruthenfranz, Sabine - In: Kundenorientierung und Kundenservice in der Touristik : …, (pp. 45-51). 2015

The dark side of socialization : a longitudinal investigation of newcomer alcohol use

In: Academy of Management journal : AMJ 58 (2015) 2, pp. 334-355

An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives

Lee, Dong Hwan - In: Psychology & marketing 32 (2015) 1, pp. 49-64

Der Bauplan für den digitalen Wandel : revolutionieren Sie das Kundenerlebnis durch ständige digitale Innovationen

Trefler, Alan - 2015 - 1. Aufl.

Alan Trefler, CEO einer US-Hightech-Firma, sagt uns nicht weniger als den digitalen Wandel in radikaler Geschwindigkeit voraus, gar eine "Kunden-Apokalypse" steht denjenigen Unternehmen bevor, die ihre "DNA" nicht auf die neue Zeit ausrichten ... Starke Worte, denen der Autor natürlich eine...

After Sales Service in der Offshore-Windenergiebranche : ein Vergleich von Ersatzteilversorgungsstrategien

Rinne, André - 2015

Designing service excellence : people and technology

Hunt, Brian; Ivergård, Toni - 2015

Analysis of customer service relevance in business models from a service-dominant logic perspective : an empiric approach to customer relationship management against the background...

Freiburg, Marc; Frère, Eric; Stein, Dirk - 2015

Customer Service Center : persönlicher Ansprechpartner in allen Kanälen

Brock, Harald; Matthies, Henrik - In: Multi- und Omnichannel-Management in Banken und …, (pp. 333-347). 2015