Due to the lockdown regulations worldwide during the COVID-19 pandemic, the global aviation industry has been severely hit. This study focuses on the volatility estimation of stock indexes in the Chinese Airport Shipping Set (ASS) at industry-enterprise levels and identifies possible business...

We document gender differences in the price paid for work-related air travel among similar workers within a firm. We show that women pay consistently less per ticket than men, after accounting for a large set of covariates that include the characteristics of the trips, the employers, and the...

The paper explores the long versus short-term attributes of the airline industry exposure to oil price risk in a macroeconomic framework that emphasizes the interconnections between various risk factors, which is the main contribution to the research in the field. A panel ARDL model and PMG...

We analyze the effect of mergers on various aspects of airline performance during the period 1970-84, using a panel data set constructed by Caves et al. Estimates derived from a simple "matched pairs" statistical model indicate that these mergers were associated with reductions in unit cost. The...

Firms establish a presence in a wide range of alliances to access the critical resources that they may need at any one time. Although inter-organizational relationships constitute the channels through which social capital flows, firms should consider which mechanisms or characteristics of the...

The aim of this research is to investigate the effect of service quality on passenger loyalty as well as the mediating roles of relationship quality (perceives value, passenger trust, and satisfaction). The survey was conducted with a total of 321 passengers who have used low-cost airline...

The study aimed to identify and measure the factors affecting the intention to buy air ticket online in Vietnam by surveying 331 consumers aged 18 and over who bought air ticket online. The SPSS 20 tool was used to analyze the reliability of the scale through the Cronbach's Alpha coefficient,...

This paper describes the effects of deregulation on negotiated wage rates and employment levels of aircraft mechanics in the scheduled airline industry. Firm-specific data for the incumbent trunk airlines show relatively small changes in real wage rates since deregulation,and only recent...

Airlines often route passengers on connecting flights through hubs. Despite theprevalence of connecting service, airline research focuses on nonstop routes. We estimatethe propagation of shocks to fares on nonstop routes to fares on connectingroutes that include those nonstop routes as a leg. We...

How do customer loyalty programs create switching costs? We estimate the demand effects of tier levels within a frequent flier program by exploiting discrete tier thresholds. We have two main results. First, members increase demand to reach a higher tier level just before the end of the calendar...

Objective – This article aims to preliminarily examine and summarize the impact of COVID-19 on airline business and to briefly investigate how the airlines respond.Methodology/Technique – The researchers synthesize data and information collected from industry organizations' reports and...

The slain SARS-CoV-2 (severe acute respiratory syndrome coronavirus) negatively impacted business, industries, jobs, the economy, the stock market around the globe. The worst-hit were the travel & tourism and hospitality industries. This study examines the influence of travel ban and other...

We study an integrated airline schedule design and fleet assignment model for constructing schedules by simultaneously selecting from a pool of optional flights and assigning fleet types to these scheduled flights. This is a crucial tactical decision which greatly influences airline profit. As...

Airfares vary across the booking horizon according to intertemporal price discrimination and adjustment of fares in response to stochastic demand shocks. Previous works studying these economic forces abstract away from the ramifications of pricing an itinerary has on revenue and consumer welfare...

Airline industry is very important for modern society as the biggest player in the globalization process by connecting regions, promoting global trade and tourism, facilitating economic and social development. However, here is a lack of research on relationship between globalization and airline...

The aviation industry represents an important polluter, being responsible for increasing environmental impacts on global scale. Aiming to approach the adoption of suitable policies in the aviation industry towards the achievement of the national and international sustainability goals, the...

Purpose: COVID-19 caused a highly uncertain environment and introduced a radical change in the airline industry. In that time, idle capacity due to drastic decline in passenger traffic, change in travel rules, and increases in air cargo demand have emerged as the main challenges. Effective...

Purpose: The purpose of this study is to investigate the Critical Success Factors (CSFs) for successful implementation of Operational Excellence (OE) by the organisations in the Sudanese aviation industry, as well as to determine the resulted impacts in the improved organisational performance...

Purpose: There is the propensity of airline catering supply chains to adapt their performance measures in order to meet desired service level due to the challenges of the COVID-19 pandemic. The aim of this paper is to develop a set of metrics for airline catering organisations and explore the...

Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social media by examining how complaining customers...

The COVID-19 pandemic has negatively been influencing the air transport industry. The devastating impacts, which started to be felt since the first months of 2020, consisted in rationalizing the fleet, reducing staff number and reconfiguring their networks and capacity. Therefore, understanding...

How do customer loyalty programs create switching costs? We estimate the demand effects of tier levels within a frequent flier program by exploiting discrete tier thresholds. We have two main results. First, members increase demand to reach a higher tier level just before the end of the calendar...

Organizations build competitive advantage via managing, and learning from, service failure cases. Proficient complaint handling depends on the operator’s strategic position to timely anticipate and respond to customer dynamics in terms of what interests them amidst disgusts. Therefore, this...

In the light of finite oil reserves, Persian Gulf oil-exporting economies have recently undertaken major investments in their domestic travel and tourism industries. Building on the Bayesian SVAR model of the global oil market in Baumeister and Hamilton (2019), we investigate the conditional...

For the last several decades, global airline alliances have ensured their market presence in the aviation industry. Scholars have focused on the effects of alliance affiliation for airlines and what the competitive advantages of alliances are. However, these issues have been discussed in...

This papers analyzes dispersion in the prices that an airline charges to different customers on the same route. Such variation in airlines fares is substantial: the expected absolute difference in fares between two of an airline's passengers on a route averages thirty-six percent of the...

This paper estimates a model of airline competition that captures the two major features of the industry: product differentiation and economies of density. The results not only provide support to some of the traditional common wisdom in the industry, but are also useful for understanding major...

It is important for the Government to keep the market in check and to maintain a standard of conduct where it promotes a healthy competition between all the players in the market. It is here where the Competition Commission of India (CCI) comes into play as the major regulator who lays down the...

This paper investigates the stock market performance from the second half of February through the latter portion of March 2020 for U.S. travel-related firms (airlines, restaurants, and hotels) in response to the COVID-19 pandemic. Clearly the reduction in travel was negative news for the travel...

This paper examines the impact of labor unions on firms' quality provisions through the lens of the U.S. airline industry. Leveraging quarterly carrier-route level data on flight frequencies and on-time performance from the Bureau of Transportation Statistics from 1993 to 2019, our...

The entry of High-Speed Railways (HSR) represents a disruptive competition to air-lines, particularly for short- to medium-distance journeys. Utilizing a unique dataset that contains the details of all flights departing from Beijing to 113 domestic destinations in China since January 2009, we...

An obvious measure of efficiency or productivity is the ratio of output to input. When there are multiple outputs and/or inputs one approach is to take weighted combinations before calculating the ratio. How should these weights be chosen? In comparing the efficiency of organizational units data...

This study explores the impact of tourism uncertainty, including economic policy uncertainty (EPU) and travel crises arising from issues such as terrorism and disease outbreaks, on airline stock markets in Korea. Airline stock prices are particularly affected by tourism uncertainty. Using data...