In today's highly competitive airline industry, understanding the factors that influence customer loyalty is paramount for airline companies seeking to maintain a competitive edge. This study investigates the impact of Electronic Customer Relationship Management (E-CRM) on customer loyalty...

Over the last century, the passenger airline industry has undergone a series of transformations, with Lufthansa being a key player not only in Europe, but also worldwide. This case study traces Lufthansa's development, from its origins up until its current status, and outlines its expansion by...

Background: Public opinion about experience and expectation on services that appear on Twitter platforms provides valuable insights into satisfaction and experience. Objectives: This research investigates consumer perception and opinion toward AirAsia's services after the COVID-19 outbreak....

The paper analyzes how aircraft acquisition structures - leased versus owned - affect airline performance. It considers the controlling role of business models, specifically low-cost carriers (LCCs) and full-service providers (FSPs). Using financial and operational data from 142 airlines...

Asia-Pacific region especially is a developing region for airlines regarding competition, industrial development, and national perspective, COVID-19 had a destructive and re-definitive impact on the total aviation systems of the region. This study aims to perform a comprehensive analysis of the...

Airlines are frequently confronted with disruptions that interfere with their flight operations, resulting in revenue losses and unsustainable performance. While information sharing is an important approach to mitigate airline disruptions, the industry is still characterized by technology...

This study employs a critical perspective: aiming to provide a subjective and socially constructed view on the impact of corporate governance and the corporate social responsibility (CSR) choices on the environmental Kuznets curve (EKC) in terms of CO2 emissions in Brazil. This research paper...

The AirSensEUR system demonstrated robust performance in maintaining a 40°C temperature- controlled chamber for CO₂ sensors (K96 and D300) during extended testing (June 2024-April 2025), overcoming seasonal challenges. A two-week calibration (2023-09-17-2023-10-01) yielded high R² values...

This research indicates that accounting is essential for assessing South Asian airline companies via financial ratio analysis from 2011 to 2022. The accounting measurements delineate informing and facilitating strategic decision-making from 2011 to 2022. The analysis utilizing GARCH and PARCH...

Purpose The purposes of the present study were to analyse: (1) if there is a hierarchical relationship between cognitive dimension (attention) and emotional dimension (enthusiasm); (2) to what extent the cognitive and emotional dimensions of the customer engagement (CE) affect loyalty to...

For over 40 years, the European Union has supported cutting-edge science, research and innovation. By driving scientific progress, the EU R&I programme helps to tackle some of the most important challenges facing Europe, from cancer to climate change. This CORDIS Results Pack on Horizon in...

The purpose of this study is to identify airline asymmetric attributes that affect customer satisfaction based on the three-factor theory and to build an Asymmetric Impact-Sentiment Analysis (AISA) for resource allocation prioritization. We identified food and beverage service as a basic factor;...

Background: Defining the optimal fleet portfolio is a crucial process in airline planning. The published efforts in literature provide ways to anticipate the disruption effects on the passenger demand; however, the proposed solution in this paper provides visibility on the impact of sustainable...