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Year of publication
Subject
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Airline 3,960 Fluggesellschaft 3,910 Luftverkehr 1,783 Air transport 1,754 USA 635 United States 611 Low-cost strategy 435 Niedrigpreisstrategie 435 Theorie 391 Theory 390 Preismanagement 379 Pricing strategy 379 Welt 361 World 360 Dienstleistungsqualität 319 Service quality 319 Revenue management 311 Revenue-Management 311 Air passenger transport 310 Passagierluftverkehr 310 Flughafen 278 Airport 273 Deregulierung 257 Deregulation 250 Wettbewerb 246 Competition 234 Strategische Allianz 231 Luftverkehrsgesellschaft 226 Consumer behaviour 223 Konsumentenverhalten 223 Luftverkehrspolitik 220 Strategic alliance 218 Air transport policy 206 Customer satisfaction 202 Kundenzufriedenheit 201 Deutschland 163 Airlines 162 Germany 155 Beziehungsmarketing 150 Relationship marketing 150
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Online availability
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Undetermined 1,087 Free 682
Type of publication
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Article 2,703 Book / Working Paper 1,383 Journal 38 Other 2
Type of publication (narrower categories)
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Article in journal 2,338 Aufsatz in Zeitschrift 2,338 Graue Literatur 365 Non-commercial literature 365 Aufsatz im Buch 328 Book section 328 Working Paper 250 Arbeitspapier 245 Hochschulschrift 177 Thesis 131 Case study 124 Fallstudie 124 Collection of articles of several authors 67 Sammelwerk 67 Conference paper 49 Konferenzbeitrag 49 Konferenzschrift 37 Dissertation u.a. Prüfungsschriften 33 Conference proceedings 31 Bibliografie enthalten 22 Bibliography included 22 Aufsatzsammlung 21 Amtsdruckschrift 20 Government document 20 No longer published / No longer aquired 19 Company information 18 Firmeninformation 18 Business report 17 Geschäftsbericht 17 Lehrbuch 14 Textbook 13 Statistics 10 Statistik 10 Elektronischer Datenträger 8 Reprint 6 Article 5 Forschungsbericht 5 Collection of articles written by one author 4 Glossar enthalten 4 Glossary included 4
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Language
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English 3,666 German 342 Undetermined 69 French 30 Spanish 10 Swedish 5 Italian 4 Portuguese 4 Dutch 3 Russian 2 Danish 1 Hebrew 1 Lithuanian 1 Norwegian 1
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Author
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Brueckner, Jan K. 53 Bilotkach, Volodymyr 35 Zhang, Anming 32 Oum, Tae Hoon 30 Fageda, Xavier 27 Hüschelrath, Kai 27 Flores-Fillol, Ricardo 24 Ciliberto, Federico 20 Belobaba, Peter P. 19 O'Connell, John F. 19 Fu, Xiaowen 18 Piga, Claudio A. 18 Borenstein, Severin 17 Albers, Sascha 16 Amankwah-Amoah, Joseph 16 Escobari, Diego 16 Müller, Kathrin 16 Benmelech, Efraim 15 Kimms, Alf 15 Taneja, Nawal K. 15 Verhoef, Erik T. 15 Gaggero, Alberto A. 14 Gillen, David 14 Han, Heesup 14 Zhang, Yahua 14 Bergman, Nittai K. 13 Dresner, Martin 13 Gudmundsson, Sveinn Vidar 13 Knorr, Andreas 13 Rose, Nancy L. 13 Rupp, Nicholas G. 13 Wang, Kun 13 Williams, Jonathan W. 13 Behrens, Christiaan 12 Kim, Myongjin 12 Lin, Ming Hsin 12 Nijkamp, Peter 12 Redondi, Renato 12 Alderighi, Marco 11 Barnhart, Cynthia 11
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Institution
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National Bureau of Economic Research 22 International Air Transport Association 4 OECD / International Transport Forum 4 CESifo 3 European Air Law Association 3 International Labour Organization (ILO), United Nations 3 Springer Fachmedien Wiesbaden 3 Adam Smith Institute <London> 2 Air Malta Company <Luqa> 2 British Airways 2 Campus Verlag 2 Cranfield College of Aeronautics 2 Department of Economics, University of California-Irvine 2 Deutsche Verkehrswissenschaftliche Gesellschaft 2 Europäische Kommission 2 Großbritannien / Monopolies and Mergers Commission 2 OECD / Directorate for Financial, Fiscal and Enterprise Affairs / Committee on Competition Law and Policy 2 Université de Genève / Département d'économie commerciale et industrielle 2 AGIFORS Revenue Management Conference <2014, Buenos Aires> 1 AGIFORS Revenue Management Conference <2015, Shanghai> 1 AGIFORS Revenue Management Conference <2016, Frankfurt am Main> 1 Air France, Compagnie Nationale <Roissy-en-France> 1 Air Transport Research Society 1 Air Transport Research Society / World Conference <18., 2014, Bordeaux> 1 Alitalia SpA <Rom> 1 American Enterprise Institute for Public Policy Research 1 American Institute of Certified Public Accountants 1 Australien / Industry Commission 1 Avmark, inc 1 BAK Basel Economics AG 1 Books on Demand GmbH <Norderstedt> 1 British Compressed Air Society 1 British Guiana 1 Brookings Institution / Transport Research Program 1 C.E.P.R. Discussion Papers 1 California Davis - Institute of Governmental Affairs 1 Carl Heymanns Verlag 1 Center for the Study of Industrial Organisation 1 Centre d'informations documentaire, Paris 1 Centre de Recherche en Économie Appliquée (CREA), Faculté de droit, d'économie et de finance 1
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Published in...
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Journal of air transport management 563 Journal of revenue and pricing management 150 Transportation research / E : an international journal 101 Transportation science : a journal of the Institute for Operations Research and the Management Sciences 44 Journal of travel and tourism marketing 37 Tourism management : research, policies, practice 37 Economics of transportation : the official journal of the International Transportation Economics Association 35 International journal of industrial organization 30 European journal of operational research : EJOR 27 Computers & operations research : and their applications to problems of world concern ; an international journal 25 Review of industrial organization : RIO 24 Discussion paper / Tinbergen Institute 23 NBER working paper series 22 Journal of transport economics & policy : JTEP 20 Research in transportation economics 20 Tourism economics : the business and finance of tourism and recreation 20 Working paper / National Bureau of Economic Research, Inc. 20 International journal of transport economics : IJTE 19 Journal of transport economics and policy 18 Journal of travel research : a quarterly publication of the Travel and Tourism Research Association 17 The Avmark aviation economist 17 International journal of revenue management : IJRM 15 NBER Working Paper 14 CESifo working papers 13 Management science : journal of the Institute for Operations Research and the Management Sciences 13 Advances in airline economics 12 Advances in airline economics : competition policy and antitrust 12 Air transport liberalization : a critical assessment 12 International journal of production economics 12 Omega : the international journal of management science 12 ZEW discussion papers 12 Applied economics letters 11 Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I 11 The international journal of human resource management 11 Internationales Verkehrswesen 10 Journal of business research : JBR 10 Journal of retailing and consumer services 10 Strategic management in the aviation industry 10 CESifo Working Paper Series 9 Europäische Hochschulschriften / 5 9
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Source
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ECONIS (ZBW) 3,984 USB Cologne (EcoSocSci) 74 RePEc 48 EconStor 10 BASE 7 ArchiDok 2 Other ZBW resources 1
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Showing 1 - 50 of 4,126
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The impact of tourism uncertainty on airline stock markets in Korea : a quantile regression approach
Jeon, Ji-Hong - In: Journal of business economics and management 22 (2021) 4, pp. 923-939
This study explores the impact of tourism uncertainty, including economic policy uncertainty (EPU) and travel crises arising from issues such as terrorism and disease outbreaks, on airline stock markets in Korea. Airline stock prices are particularly affected by tourism uncertainty. Using data...
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Advances in big data applications for transportation : airline, highway, and railway
Erdebilli, Babek; Nacar, Emine Nur - In: Central European review of economics and management : CEREM 5 (2021) 2, pp. 121-134
Aim: The purpose of this article is to present the latest advances in big data applications in the industries of the transportation sector such as airline, highway, and railway. It is difficult to analyze data in transportation because there is continuous real-time data flow. Since the...
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A content analysis of international airline alliances mission statements
Seo, Gang-Hoon - In: Business systems research : a system view accross … 11 (2020) 1, pp. 89-105
Background: Mission statements have come to play an important role as tools for organizational value sharing. Objectives: This study aims to shed light on what types of values are highlighted in international airline alliance members' mission statements, and whether there are significant...
Persistent link: https://ebtypo.dmz1.zbw/10012215655
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Impact on Canadian airlines
Mordvinova, Valeriya - 2022
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Does fleet standardization matter on profitability and financial policy response of airlines during COVID-19 pandemics in the U.S?
Atay, Metehan; Eroğlu, Yunus; Seckiner, Serap Ulusam - In: EURO journal on transportation and logistics 11 (2022), pp. 1-10
This study tries to find the contribution of the fleet standardization index of airline companies through the financial values of airlines in the COVID-19 pandemic crisis. One of the driving forces of this research is the stagnation in the aviation industry, along with the cessation of all...
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Planes, trains & automobiles : the future of transport after Covid-19
Lilico, Andrew; Tyrrall, David E. - 2022
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Network ambidexterity and environmental performance : code-sharing in the airline industry
Payán-Sánchez, Belén; Pérez-Valls, Miguel; … - In: Business strategy and the environment 31 (2022) 3, pp. 1169-1183
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Why do unsuccessful companies survive? : U.S. airlines, aircraft leasing, and GE : 2000-2008
Dissanaike, Gishan; Jayasekera, Ranadeva; Meeks, Geoffrey - In: Business history review 96 (2022) 3, pp. 615-642
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Case study of Chinese and Korean airlines' MD&As across countries, markets, and ownership : a regulatory perspective
Yan, Si-Bei; Jung, Hyung-Rok; Wan, Jun; Kim, Mi-Ok - In: China journal of accounting studies 10 (2022) 2, pp. 251-273
We compare the management discussion and analysis sections (MD&As) of 1) Korean and Chinese airlines in their home countries, with different MD&A regulations; 2) a Chinese airline dual-listed in both the Chinese and U.S. markets, with different levels of information disclosure discretion; and 3)...
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The impact of the COVID-19 pandemic on the performance and risk profile of airline stocks
Huan H. Nguyen; Truc Thi Nha Phan; Vu Minh Ngo - In: Contemporary economics 16 (2022) 3, pp. 257-275
The COVID-19 outbreak dealt a severe blow to the global economy, especially to the airline industry, due to worldwide lockdown measures implemented by the authorities. This paper aims to investigate the impact of the COVID-19 pandemic on the airline stock performance of seven markets in Asia and...
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Systematic and idiosyncratic risks of the U.S. Airline industry
Bhuyan, Rafiqul; Mollick, André Varella; Amin, Md. Ruhul - In: Journal of risk and financial management : JRFM 15 (2022) 8, pp. 1-13
Understanding the risky nature of the airline industry has received attention in the tourism literature from separate angles. Although the systematic risk of the airline industry has been examined before, idiosyncratic risk has largely been ignored. This study fills this gap in the tourism...
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Dynamic price competition: theory and evidence from airline markets
Hortaçsu, Ali; Öry, Aniko; Williams, Kevin R. - 2022
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Economic Calculation and Transaction Costs : The Case of the Airline Oversales Auction System
Boettke, Peter J.; Candela, Rosolino; Jacobsen, Peter - 2022
According to Nobel Laureate Edmund Phelps (2013, p. 123), Mises’s critique of economic calculation under socialism renders him the originator of the economic analysis of property rights. This paper also suggests that implicit to Mises’s impossibility theorem was also the origins of the...
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Can airlines parallel alliances be welfare improving?
Nerja, Adrian - 2022
The formation of airline parallel alliances is harmful because it concentrates the market, however, under certain circumstances may be beneficial. In particular, vertical airport-airline agreements allow the airport to influence the downstream market, changing the effects of parallel alliances....
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A refutation of "common ownership does not have anti-competitive effects in the airline industry"
Azar, José; Schmalz, Martin C.; Tecu, Isabel - 2022
We show that the main claim in Dennis, Gerardi, and Schenone (JF forthcoming) (DGS), namely "that the documented positive correlation between common ownership and ticket prices stems from the market share component of the common ownership measure, and not the ownership and control components,"...
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The role of customs procedures in reduction of maintenance, repair and overhaul costs in the aviation industry
Płaza, Natalia; Žilinskienė, Deimantė - In: Financial internet quarterly 18 (2022) 2, pp. 67-82
Scope of the article will cover analysis of special customs procedures and other facilitations that can be used in MRO business. The two research questions that are answered in the paper are: what customs procedures can be used, how they work and if those can reduce costs of MRO operations...
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Oil price volatility and airlines' stock returns : evidence from the global aviation industry
Horobet, Alexandra; Zlatea, Marinela Luminita Emanuela; … - In: Journal of business economics and management 23 (2022) 2, pp. 284-304
The paper explores the long versus short-term attributes of the airline industry exposure to oil price risk in a macroeconomic framework that emphasizes the interconnections between various risk factors, which is the main contribution to the research in the field. A panel ARDL model and PMG...
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Multimarket contact and welfare implications for airline passengers
Yimga, Jules O. - In: Review of law and economics : publ. in cooperation with … 18 (2022) 1, pp. 143-178
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The safety-hygiene air corridor between UK and Spain will coexist with COVID-19
Florido-Benítez, Lázaro - In: Logistics 6 (2022) 3, pp. 1-22
Background: The main goal of this case study is to analyze the air traffic, air cargo, and the safety-hygiene air corridor between UK and Spain, in airports managed by MAG Group (UK) and AENA Group (Spain). Methods: To review the specific paradigm of research which discusses, investigates, and...
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Managing Fiscal Risks from National Airlines in Pacific Island Countries
Balasundharam, Vybhavi; Hunter, Leni; Lavea, Iulai; … - 2022
Pacific island countries (PICs) rely on national airlines for connectivity, trade, and tourism. These airlines are being struck hard by COVID-19. Losses will weigh on public sector balance sheets and pose risks to economic recovery. With a backdrop of tight fiscal space and increasing government...
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Competition and Quality : Evidence from High-Speed Railways and Airlines
Fang, Hanming; Wang, Long; Yang, Zoe - 2022
The entry of High-Speed Railways (HSR) represents a disruptive competition to airlines, particularly for short- to medium-distance journeys. Utilizing a unique dataset that contains the details of all flights departing from Beijing to 113 domestic destinations in China since January 2009, we...
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Oil Price Shocks and the Hedging Benefit of Airline Investments
Guntner, Jochen; Oehlinger, Peter - 2022
In the light of finite oil reserves, Persian Gulf oil-exporting economies have recently undertaken major investments in their domestic travel and tourism industries. Building on the Bayesian SVAR model of the global oil market in Baumeister and Hamilton (2019), we investigate the conditional...
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How Do Rival Firms Respond to Consolidation? Evidence from Airline Mergers
He, Qingxin; Rupp, Nicholas G. - 2022
The United States airline industry underwent considerable consolidation in a six-year period from 2008-2013, shrinking from seven major airlines to four major airlines due to three airline mergers. This paper will examine the pricing behavior of both merging firms and rival firms across a...
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Technology trajectory in aviation : innovations leading to value creation (2000 - 2019)
Pereira, Bruno Alencar; Lohmann, Guilherme; Houghton, Luke - In: International Journal of Innovation Studies 6 (2022) 3, pp. 128-141
This study identifies relevant innovations and discusses value creation in the aviation industry between 2000 and 2019. Aviation experts with experience in innovation were selected and invited to complete a survey identifying the leading innovations in the industry. This study contributes to...
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Covid-19 infection risk on US domestic airlines
Barnett, Arnold; Fleming, Keith - In: Health care management science : a new journal serving … 25 (2022) 3, pp. 347-362
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How people resist flight shame : a Reddit perspective
Mkono, Mucha - In: Annals of tourism research empirical insights 3 (2022) 1, pp. 1-3
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Emission pricing and capital replacement : evidence from aircraft fleet renewal
Jong, Gerben de - 2022
This paper empirically studies how emission pricing affects capital replacement and adoption of embodied environmental technology. A pricing policy encourages firms to accelerate retirement of old capital assets and replace them with newer more efficient assets, but this may crowd out...
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Common ownership does not have anticompetitive effects in the airline industry
Dennis, Patrick; Gerardi, Kristopher; Schenone, Carola - In: The journal of finance : the journal of the American … 77 (2022) 5, pp. 2765-2798
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Assessing the effect of proactive maintenance scheduling on maintenance costs and airline profitability : the case of Turkish Airlines Technic
Okan, Berkcan; Aksoy, Tamer - In: International Journal of Research in Business and … 11 (2022) 4, pp. 213-238
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An exploration of the causes and effects of flight attendant fatigue in Turkish aviation
Yilmaz, Mustafa K.; Erbudak, Gozde; Gunduz, Sema - In: International Journal of Research in Business and … 11 (2022) 5, pp. 1-17
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Social media: Where customers air their troubles : how to respond to them?
Larsen, Nils Magne; Alemu, Mohammed Hussen; Menon, R. … - In: Journal of Innovation & Knowledge (JIK) 6 (2021) 4, pp. 257-267
Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social media by examining how complaining customers...
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Only strict coronavirus regulations for vacationers affect passenger air traffic between Germany and Mallorca
Banal-Estañol, Albert; Grimme, Wolfgang; Maertens, Sven; … - In: DIW Weekly Report 11 (2021) 39, pp. 297-304
Mallorca is the most popular foreign travel destination for German tourists, with almost five million flying to the Balearic island every year. However, the coronavirus pandemic brought passenger air traffic to a virtual standstill in March 2020. Flights to Mallorca resumed in June 2020, but the...
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Nur harte Corona-Regeln wirken sich auf den Passagierflugverkehr zwischen Deutschland und Mallorca aus
Banal-Estañol, Albert; Grimme, Wolfgang; Maertens, Sven; … - In: DIW Wochenbericht 88 (2021) 39, pp. 655-662
Mallorca ist das beliebteste ausländische Reiseziel deutscher Urlauber und Urlauberinnen. Jedes Jahr fliegen fast fünf Millionen von ihnen auf die Balearische Insel. Die Corona-Pandemie hatte den Passagierflugverkehr aber praktisch zum Erliegen gebracht. Ab Juni 2020 starteten zwar wieder mehr...
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From silver to platinum : the effect of frequent flier tier levels on airline demand
Behrens, Christiaan; Jong, Gerben de; Ommeren, Jos van - 2021
How do customer loyalty programs create switching costs? We estimate the demand effects of tier levels within a frequent flier program by exploiting discrete tier thresholds. We have two main results. First, members increase demand to reach a higher tier level just before the end of the calendar...
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Profit margins in U.S. domestic airline routes
Yilmazkuday, Hakan - 2021
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Motivations and barriers of entrepreneurs in Moscow and the Moscow region
Guilluy-Sulikashvili, Natalia; Kizaba, Godefroy; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 256-266
The main goal of this research is to examine the motivation of entrepreneurs from Moscow and the Moscow region in conducting entrepreneurial activity in present economic conditions, and to identify the obstacles slowing down this activity. For implementing this goal a survey of 63 small business...
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Clusters as institutional entrepreneurs : lessons from Russia
Lupova-Henry, Evgeniya; Blili, Samir; Dal Zotto, Cinzia - In: Journal of innovation and entrepreneurship : JIE 10 (2021), pp. 1-27
In this article, we explore whether organized clusters can act as institutional entrepreneurs to create conditions favorable to innovation in their constituent members. We view self-aware and organized clusters as "context-embedded meta-organizations" which engage in deliberate decision- and...
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Organizational flexibility of airlines during COVID-19: A study on the airline companies in Turkey
Demir, Sercan; Aktas, Ersin; Paksoy, Turan - In: Adapting to the future : how digitalization shapes …, (pp. 801-823). 2021
Purpose: COVID-19 caused a highly uncertain environment and introduced a radical change in the airline industry. In that time, idle capacity due to drastic decline in passenger traffic, change in travel rules, and increases in air cargo demand have emerged as the main challenges. Effective...
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Airport capacity extension, fleet investment, and optimal aircraft scheduling in a multilevel market model : quantifying the costs of imperfect markets
Coniglio, Stefano; Sirvent, Mathias; Weibelzahl, Martin - In: OR spectrum : quantitative approaches in management 43 (2021) 2, pp. 367-408
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Enhancing the sustainability of the aviation industry : airlines' commitment to "green" practices
Amicarelli, Vera; Lagioia, Giovanni; Patruno, Antonio; … - In: Amfiteatru economic : an economic and business research … 23 (2021) 15, pp. 934-947
The aviation industry represents an important polluter, being responsible for increasing environmental impacts on global scale. Aiming to approach the adoption of suitable policies in the aviation industry towards the achievement of the national and international sustainability goals, the...
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Non-cooperative game theory in measuring strategic interactions between airline joint-venture alliances
Boniecki, Dominik; Marciszewska, Elżbieta - In: European research studies 24 (2021) 2, pp. 152-164
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The impact of globalization on European airline market
Kuz, Anastasiia; Miškinis, Algirdas - In: Mokslo darbai / Ekonomika / Vilniaus Universitetas 100 (2021) 1, pp. 117-138
Airline industry is very important for modern society as the biggest player in the globalization process by connecting regions, promoting global trade and tourism, facilitating economic and social development. However, here is a lack of research on relationship between globalization and airline...
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Oil price shocks and the hedging benefit of airline investments
Güntner, Jochen; Öhlinger, Peter - 2021
In the light of finite oil reserves, Persian Gulf oil-exporting economies have recently undertaken major investments in their domestic travel and tourism industries. Building on the Bayesian SVAR model of the global oil market in Baumeister and Hamilton (2019), we investigate the conditional...
Persistent link: https://ebtypo.dmz1.zbw/10012595905
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Strategic communication and competitive advantage : assessing CEO letters of global airline alliances
Seo, Gang-Hoon; Itō, Munehiko; Li, Zhonghui - In: Foundations of Management : the journal of Warsaw … 13 (2021) 1, pp. 57-72
For the last several decades, global airline alliances have ensured their market presence in the aviation industry. Scholars have focused on the effects of alliance affiliation for airlines and what the competitive advantages of alliances are. However, these issues have been discussed in...
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Managing fiscal risks from national airlines in Pacific Island countries
Balasundharam, Vybhavi; Hunter, Leni; Lavea, Iulai; … - 2021
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The behaviour of airlines' passengers in the context of COVID-19 pandemic
Diaconu, Laura - In: CES working papers 13 (2021) 2, pp. 230-242
The COVID-19 pandemic has negatively been influencing the air transport industry. The devastating impacts, which started to be felt since the first months of 2020, consisted in rationalizing the fleet, reducing staff number and reconfiguring their networks and capacity. Therefore, understanding...
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Forecasting the nearly unforecastable : why aren't airline bookings adhering to the prediction algorithm?
Thirumuruganathan, Saravanan; Jung, Soon-gyo; Robillos, … - In: Electronic commerce research 21 (2021) 1, pp. 73-100
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Only strict coronavirus regulations for vacationers affect passenger air traffic between Germany and Mallorca
Banal-Estañol, Albert; Grimme, Wolfgang; Maertens, Sven; … - In: DIW weekly report : economy, politics, science : a … 11 (2021) 39, pp. 297-304
Mallorca is the most popular foreign travel destination for German tourists, with almost five million flying to the Balearic island every year. However, the coronavirus pandemic brought passenger air traffic to a virtual standstill in March 2020. Flights to Mallorca resumed in June 2020, but the...
Persistent link: https://ebtypo.dmz1.zbw/10012631779
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Nur harte Corona-Regeln wirken sich auf den Passagierflugverkehr zwischen Deutschland und Mallorca aus
Banal-Estañol, Albert; Grimme, Wolfgang; Maertens, Sven; … - In: DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft 88 (2021) 39, pp. 655-662
Mallorca ist das beliebteste ausländische Reiseziel deutscher Urlauber und Urlauberinnen. Jedes Jahr fliegen fast fünf Millionen von ihnen auf die Balearische Insel. Die Corona-Pandemie hatte den Passagierflugverkehr aber praktisch zum Erliegen gebracht. Ab Juni 2020 starteten zwar wieder mehr...
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Service failure handling and resilience amongst airlines in Nigeria
Awa, Hart Okorie; Nwobu, Chigbo A.; Igwe, Sunny R. - In: Cogent business & management 8 (2021) 1, pp. 1-22
Organizations build competitive advantage via managing, and learning from, service failure cases. Proficient complaint handling depends on the operator’s strategic position to timely anticipate and respond to customer dynamics in terms of what interests them amidst disgusts. Therefore, this...
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