Interaktionsarbeit ist bisher in der Arbeits- und Dienstleistungsforschung sowie in Public Health noch unzureichend mit Blick auf ihre gesundheitlichen Implikationen erforscht. Zudem mangelt es an Konzepten ihrer gesundheitsförderlichen Gestaltung. Vor diesem Hintergrund wird in diesem Beitrag...

Purpose: The automation of picking is still a challenge as a high amount of flexibility is needed to handle different articles according to their requirements. Enabling robot picking in a dynamic warehouse environment consequently requires a sophisticated object detection system capable of...

This study describes how the digitisation of the workplace may contribute to the emergence of data-driven management, and how this, in turn, may affect work organisation and aspects of job quality, such as occupational health and safety. It summarises and defines the technologies that enable...

Background: This paper aims to improve the overall performance of manual warehouse Order Picking (OP) processes by proposing an innovative method for designing a picking area layout, and introducing a storage assignment strategy with respect to ergonomics and workers' physical fatigue. Methods:...

stablishing innovative fulfillment options for online orders has become a key challenge for bricks-and-mortar retailers. A mere focus on store sales is no longer affordable due to the competition by pure online players. Retailers are continuously developing new approaches for online order...

The smart glove or smart data glasses: Digitalization of work means that technology is moving closer to the bodies of employees. It can make movements, vital signs and even emotions visible. Technologies which many people use privately to monitor their sporting activities or health opens up a...

How does the formation of cross-country teams affect the organization of work and the structure of wages? To study this question we propose a theory of the assignment of heterogeneous agents into hierarchical teams, where less skilled agents specialize in production and more skilled agents...

Recently, the relative demand for skilled labor has increased dramatically. We investigate one of the causes, skill-biased technical change. Advances in information technology (IT) are among the most powerful forces bearing on the economy. Employers who use IT often make complementary...

Using a unique nationally representative sample of U.S. establishments surveyed in both 1993 and 1996, we examine the relationship between workplace innovations and establishment productivity and wages. Using both cross-sectional and longitudinal data, we find evidence that high-performance...

"Work from Home" is not a new phenomenon and has been discussed in the relevant literature in recent years. Nowadays, Work from Home arouses a special interest not only for researchers but also for organizations and society as a whole. Various research disciplines have investigated the effects...

The global pandemic induced by the spread of the Covid-19 acted as an exogenous shock which forced organisations to adopt telework as a daily and common form of work along a relevant fraction of the occupational structure. Indeed, most of the growing contributions on telework focused on the...

This working paper presents the first findings of a survey on the impact of COVID-19 on workplace practices among employers in EU Member States. The survey was developed, organised and fielded at end-2020 by Eurofound and Cedefop. It explores the impact of the health crisis on companies in the...

New enabling technologies are shaping the transformation of production activities. This process of change is characterised by growing digitization, inter-connectivity and automation. The diffusion of new technologies is, however, very uneven, and firms display different adoption behaviours. By...

Purpose: Against the backdrop of the increased prevalence of telework practices as a result of Covid-19, the purpose of the present article is to address the conceptual confusion, overlap and ambiguity characterising much of the published literature in this domain through the development of an...

Information and communication technology (ICT) challenges traditional assumptions about the capacity to manage workers beyond organizational and physical boundaries. A typology connects a variety of non-traditional work organizations made possible by ICT, including offshoring, outsourcing,...

We describe the nature, scope and effects of various non-mandated participatory work practices in Japan, the U.S. and Europe through the lens of complementarity in organizations. Specifically, rather than treating each work practice in isolation, we consider it an element of HIWS (High...

This paper studies the interplay in terms of techno-organisational change between the adoption of I4.0 technologies and lean production systems. Leveraging on the results of two field-work analyses conducted under a collaboration with the Sabattini Foundation and the metal workers trade union...

This chapter describes the nature, scope and effects of various non-mandated participatory work practices in Japan, the U.S. and Europe through the lens of organizational complementarity theory. Specifically, rather than being treated in isolation, each work practice is considered an element of...