Using the World Management Survey method, we map and analyse management quality in Swedish primary care centres. On average, private providers have higher management quality than public ones. We also find that centres with a high overall social deprivation among enrolled patients tend to have...

The article presents the results of the project regarding the development of the requirements to controllers’ professional competences. The aim of the empirical part of the study is to assess the current situation in Poland in this field. During the study, opinions of two expert groups are...

Over one million firms around the world have adopted a Quality Management System (QMS) that conforms to ISO 9001 certification in 2015 and recent figures show that certifications have rapidly increased in emerging economies. ISO 9001 is considered a signal of high quality for products or...

Innovation plays a critical role in predicting the long-term survival of organizations, determining an organization's success and sustaining its global competitiveness, especially in an environment where technologies, competitive position and customer demands can change almost overnight, and...

One of the most strategic and the most significant decisions in supply chain management is reconfiguration of the structure and design of the supply chain network. In this paper, a closed loop supply chain network design model is presented to select the best tactical and strategic decision...

SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management

Rohwaren werden in den Ketten der Agrar- und Ernährungswirtschaft international beschafft. Mangelhafte Transparenz innerhalb der Wertschöpfungskette ist kennzeichnend für die Beschaffungssituation, mit der viele Unternehmen konfrontiert sind. Oft besteht nur wenig Vertrauen in...

Mit der Marktnahen Produktentwicklung soll die technologische Leistungsfähigkeit eines Unternehmens so in die Neuproduktentwicklung eingebunden werden, dass Bedürfnisse der Kunden bestmöglich befriedigt werden. Auf diese Weise sollen geforderte und realisierte Produkteigenschaften...

Daten sind die strategische Ressource des 21. Jahrhunderts. Es findet kein Geschäftsprozess, keine Kommunikation zwischen Geschäftspartnern, keine Wertschöpfung statt, ohne dass die involvierten Personen, Maschinen und IT-Systeme Daten nutzen, erzeugen oder verändern. Trends wie die...

"This book expands the fields of management, knowledge management, organizational development and learning. It facilitates in bench marking global practices in knowledge management but help the organizations to develop effectively and efficiently. It will also aid the institutions of management...

A. introduction -- What is quality? -- Quality and strategy -- Quality culture -- Quality and customers -- Quality and organization objectives -- Quality objectives -- The role of departments -- The role of the quality department -- Quality and its relationship with other departments -- Quality...